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missing e-mails between date range in .pst file recovery

I have a laptop user that could not boot his pc. The only way it was stable was to boot in safe mode with network support. I managed to copy off his outlook pst file no problem. When I recovered his laptop after rebuilding, I imported his pst file into a fresh install of office (outlook) and all seemed to be fine. I asked the user to confirm it was working ok and he pointed out that he has e-mail completely missing from last week (crash date) going back 2 years, but prior to this date all e-mails are present.

I can only think that previously he had a pst file saved and this is the one I have copied off rather than the up to date one ?. I am guessing but can anybody shed any light or have an idea if there is a product that can scan for these records. FYI I had to re-install the O/S (XP) in order to retrieve, so in terms of browsing there are no extra copies lying around.
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uoghog
Asked:
uoghog
1 Solution
 
JJLostCommented:
If they only copy was local the he/she is going to have to move on without his past.  Sounds like there was either an alternate outlook file or probably an archive file.  On the lighter side 2+ year old emails = whyamipayingthismuchforstoragespace

Best of Luck
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war1Commented:
Hello uoghog,

1. If there are other PST files, and they have not been written by the reformat of OS, then you can recover the data with Recovery
GetDataBack      
http://www.runtime.org/     
 
2. You may need to unhide hidden files to see them. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

3. You may need to take ownership of folders and files to access them.
http://support.microsoft.com/?kbid=308421

Hope this helps!
war1
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