Solved

missing e-mails between date range in .pst file recovery

Posted on 2008-10-03
3
236 Views
Last Modified: 2012-05-05
I have a laptop user that could not boot his pc. The only way it was stable was to boot in safe mode with network support. I managed to copy off his outlook pst file no problem. When I recovered his laptop after rebuilding, I imported his pst file into a fresh install of office (outlook) and all seemed to be fine. I asked the user to confirm it was working ok and he pointed out that he has e-mail completely missing from last week (crash date) going back 2 years, but prior to this date all e-mails are present.

I can only think that previously he had a pst file saved and this is the one I have copied off rather than the up to date one ?. I am guessing but can anybody shed any light or have an idea if there is a product that can scan for these records. FYI I had to re-install the O/S (XP) in order to retrieve, so in terms of browsing there are no extra copies lying around.
0
Comment
Question by:uoghog
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Expert Comment

by:JJLost
ID: 22633695
If they only copy was local the he/she is going to have to move on without his past.  Sounds like there was either an alternate outlook file or probably an archive file.  On the lighter side 2+ year old emails = whyamipayingthismuchforstoragespace

Best of Luck
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 22634167
Hello uoghog,

1. If there are other PST files, and they have not been written by the reformat of OS, then you can recover the data with Recovery
GetDataBack      
http://www.runtime.org/     
 
2. You may need to unhide hidden files to see them. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

3. You may need to take ownership of folders and files to access them.
http://support.microsoft.com/?kbid=308421

Hope this helps!
war1
0

Featured Post

Office 365 Training for Admins

Learn how to provision tenants, synchronize on-premise Active Directory, and implement Single Sign-On with these master level course.  Only from Platform Scholar

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
In Part II of this series, I will discuss how to identify all open instances of Excel and enumerate the workbooks, spreadsheets, and named ranges within each of those instances.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question