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jdharm66

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Red X instead of pictures - Outlook already set to allow image download

I have several users who get a red X instead of an imbedded picture in Outlook 2003.  I have already changed their settings to allow image downloads (Tools --> Options --> Security Tab --> Change Automatic Download Settings -->  all boxes are cleared) but the users still gets the red x instead of the image.  They are viewing all incoming email as HTML. Email from both internal and external sources have the images blocked with the red x. Only some users are effected, others can view email images without issue.  OS is Windows XP.

Any suggestions?  Thank you!
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war1
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Hello jdharm66,

1. By default, Outlook 2003 blocks all HTML content that is referenced by an external location.  Here is how to turn if off
http://support.microsoft.com/kb/831608

2. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
There is a temporary folder that Outlook uses that gets to full.  You need to search for that temporary folder around C:\Documents and Settings\%USERPROFILE%\Local Settings\Temporary Internet Files\ and there should be an "OLK" temporary files folder.  Close outlook, delete the items in that folder.  Start Outlook and post the results.
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jdharm66

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Okay.  I deleted everything in the OLK folder, and re-opened outlook.  Now the images will appear ONLY AFTER the user clicks Reply or Forward, but not when the message is in regular in the inbox...
Close Outlook and ensure that the service has stopped.  If that doesn't help, attempt to restart the machine.
idharm66, check if antivirus is blocking images. Disable antivirus scan of incoming emails and test.
Do I disable antivirus scan of email in Outlook, or in the anitvirus software?  we use McAfee.
You disable antivirus scan of email in McAfee preferences menu.
I disabled the scan of incoming email.... and then tried again, but still the red x.

Do I need to disable scanning incoming email, the reboot, and try?  isn't it dangerous to disable the scan of incoming email?
idharm66, this is a troubleshooting step.  Yes, restart the computer. You may need to uninstall McAfee completely for picture to work in Outlook.

Do not click on any attachment in email that you do not expect while antivirus check is off, and you will be OK.
I turned off virus scanning of email, and rebooted.  Still no luck.  I can copy the space where the red X is and paste it into Paint or Word and the picture comes across fine, but it willo not download automatically, even though I have it set to do so.
Still having this problem...
jdharm66,

I am out of ideas.  You may want to close this question and start a new one.

Best wishes, Warren
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