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Backup Exec for Windows 9.1 email alerts

Posted on 2008-10-03
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Last Modified: 2013-12-01
I have configured Backup Exec v9.1 to send email alerts to an external address. However, I never receive them. I also have another server with Backup Exec v11.d configured to email alerts to an external address, but I get those alerts. The v.11d server is on the same network, using the same exchange server. The only difference between the two is that that with 11d you can Enable SMTP authentication. I have verified that Relaying on the SMTP Virtual Server is configured to Allow all computers which successfully authenticate..."

Thoughts?
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Question by:clrlogic
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9 Comments
 
LVL 8

Expert Comment

by:smeek
ID: 22635001
Your 9.1 server does not seem to be able to bounce emails off your email server.

Find the private IP address of your BE9.1 server.  Then go to your Exchange Server and open ESM.  On your SMTP Virtual Server, open PROPERTIES.  Click the ACCESS tab, then RELAY.  Add the IP address of your BE9.1 server to get around requiring credentials.  Be aware you should have AV on that server.  If ever compromised, spyware can then SPAM out from there.

Steve

 
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Author Comment

by:clrlogic
ID: 22652460
Thanks for the quick response Steve. I verified that the private IP address of the exchange server is listed and Granted access, however, I still am not receiving the Alert messages. Is there something else that I should look at?
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LVL 8

Expert Comment

by:smeek
ID: 22653719
Go to your BE server and try to telnet to the Exchange Server on port 25.  IS there a firewall enabled between BE and the Exchange Server? Let's test connectivity to Ex.

Go to BE server.  Open a CMD prompt.  from line type

telnet servername 25

Do you see the Exchange header information in the CMD window?

Did you go to BE Wizard under TOOLS, SMTP CONFIGURATION and tell BE where server and what address from?

Steve  

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Author Comment

by:clrlogic
ID: 22662869
Yes, I can telnet to the and Exchange server and did see the Exchange header information.

I checked the SMTP configuration and everything is configured correctly, which is the same as the other version of BE. The only thing that is not, and can not be, configured on 9.1 is the SMTP authentication.

Any other suggestions?
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LVL 8

Accepted Solution

by:
smeek earned 500 total points
ID: 22670228
Are you sending emails to an outside address or an address on the Exchange Server?  Did you enable logging on the SMTP virtual server?  How about Message Tracking on the server? If so, send a couple test messages.

First check the ESM tools and try to use message tracking to see how far the message got.
http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html

If not seeing, you might want to check the SMTP logs or use the logparser utility.
http://www.msexchange.org/tutorials/Using-Logparser-Utility-Analyze-ExchangeIIS-Logs.html

Steve  
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Author Comment

by:clrlogic
ID: 22933835
We changed the SMTP mail server from our Internal mail server to the ISP's SMTP server (External) and that resolved the issue.
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LVL 8

Expert Comment

by:smeek
ID: 22935053
Awesome.  I knew I made it work somehow before.  Of course it is different in the newer versions.  BE12.5 is pretty nice so far.
 
Steve
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Author Comment

by:clrlogic
ID: 22998325
Yes it is.
Thanks for all of the help. Should we mark this as an Accepted Solution. If so, please do and take credit.
Thanks again.
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LVL 8

Expert Comment

by:smeek
ID: 22998448
You have to ACCEPT one of my entries as an answer.  I cannot do anything to your question.
Steve
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