Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Microsoft, Office, 2007, Vista SP1, unable to Send email from Word 2007, just hangs.

Posted on 2008-10-03
8
Medium Priority
?
861 Views
Last Modified: 2013-11-29
I support a small office that runs three computers with Vista SP1 and Office 2007. All updates have been applied. They cannot send email from within Word 2007. Word will just hang there forever if this function is selected. Outlook 2007 is setup and functioning for E-Mail.
0
Comment
Question by:SODSSK
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 6

Expert Comment

by:Grizzly072000
ID: 22635701
0
 

Author Comment

by:SODSSK
ID: 22668481
It's not that the option isn't there- it hangs Word.
0
 
LVL 6

Expert Comment

by:Grizzly072000
ID: 22668673
I understand, but did you check that VBA was properly installed?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:SODSSK
ID: 22694150
I checked that VBA was properly installed. While I was I was in Add/Remove programs I found that in Office 2007\Office shared Features, New & Open Microsoft Office Document Shortcuts was not available. Enabling this enabled the Send Email function in Word 2007, which now works most of the time especially if Outlook is already open. Does that make any sense? I did find that one of the computers when using this Word Send E-Mail function, when you actually send the E-Mail the mail window stays open and you have to close it manually. It works fine when sending E-Mail from within OutLook.
0
 
LVL 6

Expert Comment

by:Grizzly072000
ID: 22698198
It would make sense if your Office installation is corrupted. Try repairing Office (Control Panel/Add-Remove programs)
0
 

Author Comment

by:SODSSK
ID: 22698595
I had tried repairing Office early in the process of troubleshooting. I will try it again on the computer with the email window issue.
0
 

Author Comment

by:SODSSK
ID: 22737217
So I got back to the office with the Office 2007 Send Email issue and it is working as long as one opens Outlook before using the Send Email function from Word 2007, otherwise it just hangs. Repairing Ofice did not help. And why do two of the Outlook have two "Send" buttons?
0
 

Accepted Solution

by:
SODSSK earned 0 total points
ID: 22843269
This function appaears to work on computets in another office but not on mine or at the office I was originally having word will hang if this function is used.
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is written from a 'VBA for MS Word' perspective, but I am sure it applies to most other MS Office components where VBA is used.  One thing that really bugs me is slow code, ESPECIALLY when it's mine!  In programming there are so many ways to…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question