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Microsoft, Office, 2007, Vista SP1, unable to Send email from Word 2007, just hangs.

Posted on 2008-10-03
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Last Modified: 2013-11-29
I support a small office that runs three computers with Vista SP1 and Office 2007. All updates have been applied. They cannot send email from within Word 2007. Word will just hang there forever if this function is selected. Outlook 2007 is setup and functioning for E-Mail.
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Question by:SODSSK
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by:Grizzly072000
ID: 22635701
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Author Comment

by:SODSSK
ID: 22668481
It's not that the option isn't there- it hangs Word.
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Expert Comment

by:Grizzly072000
ID: 22668673
I understand, but did you check that VBA was properly installed?
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Author Comment

by:SODSSK
ID: 22694150
I checked that VBA was properly installed. While I was I was in Add/Remove programs I found that in Office 2007\Office shared Features, New & Open Microsoft Office Document Shortcuts was not available. Enabling this enabled the Send Email function in Word 2007, which now works most of the time especially if Outlook is already open. Does that make any sense? I did find that one of the computers when using this Word Send E-Mail function, when you actually send the E-Mail the mail window stays open and you have to close it manually. It works fine when sending E-Mail from within OutLook.
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LVL 6

Expert Comment

by:Grizzly072000
ID: 22698198
It would make sense if your Office installation is corrupted. Try repairing Office (Control Panel/Add-Remove programs)
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Author Comment

by:SODSSK
ID: 22698595
I had tried repairing Office early in the process of troubleshooting. I will try it again on the computer with the email window issue.
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Author Comment

by:SODSSK
ID: 22737217
So I got back to the office with the Office 2007 Send Email issue and it is working as long as one opens Outlook before using the Send Email function from Word 2007, otherwise it just hangs. Repairing Ofice did not help. And why do two of the Outlook have two "Send" buttons?
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SODSSK earned 0 total points
ID: 22843269
This function appaears to work on computets in another office but not on mine or at the office I was originally having word will hang if this function is used.
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