I get the error message on two of my mailboxes:"Unable to display the folder. Microsoft Office Outlook could not access the specified folder location."How can I fix this and access those mailboxes?
One of my users has three mailboxes, the original and two other for separate emails.
The user was able to access their emails until yesterday, now they get the above error message when they click on the mailbox name. WHen they click the plus sign next to the mailbox name they get the following error message:"Unable to expand the folder".
I powered down the PC and restarted it but the same problem persists.
I am the sysem administrator and I am new to this. I am in a learning phase.
I need to know how to fix this problem so my user(which is one of the owners of the company) can access their mailboxes. One note worth mentioning is that on Wednesday our server failed to work and today I installed the new router. Everyone else in the company can access their multiple mailboxes except the owner. She said she did not do anything other than add a new mailbox.
Also, is their a way I can access her emails from the server end? How can I access her emails from Exchange 2003?
The user was able to access their emails until yesterday, now they get the above error message when they click on the mailbox name. WHen they click the plus sign next to the mailbox name they get the following error message:"Unable to expand the folder".
I powered down the PC and restarted it but the same problem persists.
I am the sysem administrator and I am new to this. I am in a learning phase.
I need to know how to fix this problem so my user(which is one of the owners of the company) can access their mailboxes. One note worth mentioning is that on Wednesday our server failed to work and today I installed the new router. Everyone else in the company can access their multiple mailboxes except the owner. She said she did not do anything other than add a new mailbox.
Also, is their a way I can access her emails from the server end? How can I access her emails from Exchange 2003?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
* Nope...if you are deleting an outlook profile the emails aren't lost. Unless you have not downloaded those emails to any PST file on your local machine
* You simply need to go to control panel, there dbl click "Mail", then you would have the option to see the available profiles, simply select the current profile whatever is shown and say remove
* Next you would then add a new profile following the wizard that would take you through the steps. The below links would be helpful.
http://www.outlook-tips.net/howto/profile.htm
http://support.microsoft.com/kb/829918
* And to reassure removing any additional mailbox from your outlook profile or deleting and creating a new outlook profile doesn't lose any emails UNLESS the emails have been downloaded in a PST.
Hopefully Justified (^_^)
* You simply need to go to control panel, there dbl click "Mail", then you would have the option to see the available profiles, simply select the current profile whatever is shown and say remove
* Next you would then add a new profile following the wizard that would take you through the steps. The below links would be helpful.
http://www.outlook-tips.net/howto/profile.htm
http://support.microsoft.com/kb/829918
* And to reassure removing any additional mailbox from your outlook profile or deleting and creating a new outlook profile doesn't lose any emails UNLESS the emails have been downloaded in a PST.
Hopefully Justified (^_^)
ASKER
Rudram,
Is this done from the client machine?
Is this done from the client machine?
ASKER
Rudram,
I restarted the server and that resolved the problem.
I will still give you both credit because what you both said I found on a separate link.
Thank you for your help.
I restarted the server and that resolved the problem.
I will still give you both credit because what you both said I found on a separate link.
Thank you for your help.
ASKER
can I delete her mailbox profile in Outlook and then add it again?
Will the emails still remain in those two mailboxes?
do you mean through Outlook --> tools --> Options --> Mail Setup --> Email Accounts --> View or change mailbox settings --> next --> change --> more settings --> advanced --> then i select the mailbox and click remove?
When I do this I will not lose the emails from that mailbox?