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I get the error message on two of my mailboxes:"Unable to display the folder. Microsoft Office Outlook could not access the specified folder location."How can I fix this and access those mailboxes?

Posted on 2008-10-03
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Last Modified: 2012-05-05
One of my users has three mailboxes, the original and two other for separate emails.
The user was able to access their emails until yesterday, now they get the above error message when they click on the mailbox name.  WHen they click the plus sign next to the mailbox name they get the following error message:"Unable to expand the folder".
I powered down the PC and restarted it but the same problem persists.
I am the sysem administrator and I am new to this.  I am in a learning phase.
I need to know how to fix this problem so my user(which is one of the owners of the company) can access their mailboxes.  One note worth mentioning is that on Wednesday our server failed to work and today I installed the new router.  Everyone else in the company can access their multiple mailboxes except the owner.  She said she did not do anything other than add a new mailbox.
Also, is their a way I can access her emails from the server end?  How can I access her emails from Exchange 2003?
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Question by:j_rameses
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Rudram earned 2000 total points
ID: 22637594
* Could you try creating a new outlook profile for the user.

* After creating  the new outlook profile for her own mailbox, before you add the additional mailboxes to her outlook, do check the permissions for her on the other 2 mailboxes in Active Directory that she wants to access.

* Make sure that she has "Read" as well as "Full Mailbox Access" permissions selected (in the Exchange Advanced Tab in the users account properties, within that Mailbox Rights button) and that she doesnt have any deny permissions on those mailboxes

* Finally you could add those mailboxes to her newly created outlook profile and then try accessing them

* For you to access her emails, all you need to do is grant yourself access rights to her mailbox as described above and then create a new outlook profile on any machine and you can access it

Hope this helps (^_^)
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Author Comment

by:j_rameses
ID: 22641182
Rudram,

can I delete her mailbox profile in Outlook and then add it again?
Will the emails still remain in those two mailboxes?
do you mean through Outlook -->  tools --> Options --> Mail Setup --> Email Accounts --> View or change mailbox settings --> next --> change --> more settings --> advanced --> then i select the mailbox and click remove?
When I do this I will not lose the emails from that mailbox?
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Expert Comment

by:Rudram
ID: 22641261
* Nope...if you are deleting an outlook profile the emails aren't lost. Unless you have not downloaded those emails to any PST file on your local machine

* You simply need to go to control panel, there dbl click "Mail", then you would have the option to see the available profiles, simply select the current profile whatever is shown and say remove

* Next you would then add a new profile following the wizard that would take you through the steps. The below links would be helpful.

http://www.outlook-tips.net/howto/profile.htm

http://support.microsoft.com/kb/829918

* And to reassure removing any additional mailbox from your outlook profile or deleting and creating a new outlook profile doesn't lose any emails UNLESS the emails have been downloaded in a PST.

Hopefully Justified (^_^)
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Author Comment

by:j_rameses
ID: 22646099
Rudram,

Is this done from the client machine?
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Author Comment

by:j_rameses
ID: 22650184
Rudram,

I restarted the server and that resolved the problem.
I will still give you both credit because what you both said I found on a separate link.
Thank you for your help.
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