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XML Parsing error

Posted on 2008-10-03
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Last Modified: 2010-05-18
Hello experts

I had this question posted as an Adobe issue, but I thhink that may have been the wrong place.  For whatever reason I got no responses after two days.  So I'm trying it in a different Zone.  Even this one may not be right, but I just don't know anything about this issue,so I'm not sure where to start or what to ask.

                             HELP!!!

I have a client who is getting this error.  I'm completely in the dark as to what to do about it.  The error comes up when she accesses a form online (Adobe creates the form).

The error is:

XML Parsing error: No element found (Error code 3), Line 2469, Column 2 of file

The problem is apparently in her machine as two other users in the same office use the same site and dont have any problems.  I thought about comparing settings, but I don't really even know where to begin.  IE7 is configured the same on both machines and that's as far as I know to go without just "shooting in the dark".

Any suggestions will be most welcome.

Thanks

thedslguy
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Question by:thedslguy
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Author Comment

by:thedslguy
ID: 22641636
Is this question in the wrong zone?  Have I done something wrong that I'm not getting any responses?  

I would appreciate ANY feedback!!

Thanks

thedslguy
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Expert Comment

by:Tiggerito
ID: 22643012
Does she have any IE7 plugins like advert blockers that might be altering the xml before its parsed?
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Author Comment

by:thedslguy
ID: 22652948
Tiggerito:

No, nothing that deals with ads.  There are e XML add-ons and ond Adobe add-on.
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Author Comment

by:thedslguy
ID: 22653597
Something else to muddy the water:

This user can get other forms from this same site.... just not this one form.

Also

I logged off this user and logged on as admin and it worked.  I could open all the forms.

Sure is strange....
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Expert Comment

by:Tiggerito
ID: 22655378
Could you disable those XML add-ons and see if it works. Maybe they are only enabled for that one user.
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Author Comment

by:thedslguy
ID: 22727265
Tiggerito:

I apologize for the delay in responding.  

I tried that and still got the error.  

Here's another interestine thing:

The client uses two forms from the site.  Both are .pdf forms.  She can open one but not the other.  Also:  If I log on to this machine as administrator, I can open both forms.  

So it's permissions and something about the form.

Does that line and column number mean anything to you?

Thanks

thedslguy
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Expert Comment

by:Tiggerito
ID: 22727810
I wonder if the administrator and user get a different version of adobe or the IE7 Adobe plugin?

Is it possible to download the form instead of open it in the Browser?
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Author Comment

by:thedslguy
ID: 22727826
Tiggerito:

Probably could, but the browser allows the user to fill in fields of the form before printing it.  

I'll check the plugins between accounts to see if there are any differences.

Anything in particular I might look for?

thanks

thedslguy
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Expert Comment

by:Tiggerito
ID: 22757536
Could you clarify whats happening. A couple of things highlight that its not clear where the error is:

 * She can open one but not the other
 * the browser allows the user to fill in fields of the form before printing it

So, at what point is the problem?

Does the pdf display in all cases?
Is it a problem in filling in the pdf?
Is it s problem in submitting the pdf?
Is it a problem in printing the pdf?

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Author Comment

by:thedslguy
ID: 22771762
Tiggerito:

What I meant was that on this site there are two other forms she uses (three forms altogether).  two of those forms will open and allow her to type into the appropriate fields.  But the third form gives the errof I mentioned.  They are Medicare forms that a pharmacy uses fo bill for various patient services and items.  

The problem is in opening the form.  the error occurs when she tries to open that form but not the others.  That's why this is so baffling.

thedslguy
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Expert Comment

by:Tiggerito
ID: 22772519
It is a funy one!

I'm just trying to clarifiy that you are talking about adobe pdf files which are being displayed in the IE7 browser and have built in form filling/submitting abilities.

And the problem is the browser can't display a particular adobe pdf at all?

Is it possible to download the forms instead of have them display in the browser? Maybe they will work within adobes own pdf viewer.

Does the adobe component load into the browser, but not the pdf form it is meant to display. Maybe you can do a save fo the failed file at that point. Again, adobes own vewer may be able to cope with it.

A screen shot of the erro may help to understand the context.

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Accepted Solution

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thedslguy earned 0 total points
ID: 22859365
Tiggerito:

I had a couple of other issues come up with this unit and I wound up formatting and re-installing Windows.  When I restored her stuff she tried it and it worked.

Unless you object I'm going to withdraw the question.

I appreciate your efforts and considerations.

Please let me know if you feel you've eaerned points.  I'm willing to discuss it.  After all... no one else came to help.

Thanks

thedslguy
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Expert Comment

by:Tiggerito
ID: 22919672
no worries.
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