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Issues connecting to a network printer

Posted on 2008-10-03
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Last Modified: 2008-10-10
We have a standalone network printer/copier, a Toshiba e520.  I have two machines on the same subnet, running Vista, that cannot connect to it.  There are at least 4 other machines running Vista, same install, same configuration, that have no issues whatsoever.  

Already been through uninstall/reinstall, checked and double checked that the configuration is the same between both working and non-working machines, and I still get an error whenever one of these two machines prints.  It's a very generic error in the printer screen, basically says "error printing".

Any advice or a point in the right direction would be greatly appreciated.
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Question by:sonitech
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by:xperttech
ID: 22635509

Can you ping the printer's IP? You said the printer and the other Vistas are in the same domain, right? Let's first check connectivity.
Are all of your Vista machines part of the same domain?
Do you have a file server where the printer queue resides? Is the problem Vista machine allowed (authorized) logon; its user rather, to this file server? Does the printer security settings show some restrictions?
 
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Author Comment

by:sonitech
ID: 22635836
All the machines are on the the same subnet, same domain.  Ping comes back fine.  I can even access the web management page of the device from my problem boxes.   There is no requirement at the printer for a login of any kind, and no server sits between the client machines and the printer on the subnet.  Even tried turning the firewall off on the clients, just on the offhand it was getting blocked there.

I'm at a total loss as to why these two specific machines cannot print.
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by:xperttech
ID: 22635930
Ok. Since there is no queue server, you're doing local-printer to an IP, right?
Are you using the correct IP when adding the local printer and defining the TCP/IP port?
Is this the only printer in the floor? Can this printer print to other similar printers?
Try checking the "Print Spooler" service and make sure it's running. If it is, try restarting it. And re-test.
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Author Comment

by:sonitech
ID: 22635974
Yes, local printer to an IP.  The TCP/IP port and settings are identical to machines that can print without problem.  It's not the only machine on the floor, but it's the only one of it's kind on that side of the building.  Print spooler is running on both problem boxes, have restarted it (heck I've restarted the machines as well) a couple of times to check.  Both machines can print to other printers in the building, but have no luck with this specific device.
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Expert Comment

by:xperttech
ID: 22635997
Have you tried downloading a new driver from the manufacturer instead of using the default driver included in Vista?
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by:sonitech
ID: 22636097
I have downloaded the drivers from Toshibas website, but still end up with the same result as an install from the manufacturers install disc.
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by:xperttech
ID: 22636158
I don't know about Toshiba printers, but with HP when troubleshooting you can use a very Generic driver. Like the HP LaserJet 5 and test if the driver is the problem. Can you try something like this?
Does Toshiba ship with a Printer Manager/Diagnostics app you can use to monitor activity?
What errors show in your EventLog other than the plain "error printing" you get at the print applet?
It occured to me that you can test the driver by connecting to parallel or USB and see if it works. Then we are on to a different path (driver might be good)
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Author Comment

by:sonitech
ID: 22636241
I've already tried Toshiba's universal print driver, as well as some alternates from the install disc.  Always end up the same.  I don't think it's a driver issue, as the same driver works fine on all but these two Vista machines.  

I will look to see if I can get a direct connection via USB, but this copier/printer machine takes up a good portion of the printer room on that side of the building so it's not like I can just pick it up and move it.
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Accepted Solution

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xperttech earned 250 total points
ID: 22636394
I understand sonitech... sometimes direct printing is nearly impossible.
We're just starting to draw blanks now... we have checked nearly all things with regards to printer troubleshooting.
You said you have disabled the Vista firewall, right? Let's keep it this way until we find what is the problem.
Think of what is different on these problem boxes. It's going to be a silly thing...
Even identically installed machines start to drift in settings the moment they are used by people. Check the AntiVirus, try to disable it and test. If you have office installed, try to print to the "Microsoft XPS Document Writer" and see if printing to "other" printers work.
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Author Comment

by:sonitech
ID: 22689561
xperttech,

Well, things took a turn for the worse, and then got better.  The other day this problem "migrated" to my machine as well.  As we thought, it turned out to be something very arcane, and somewhat trivial.  In the end I blew out the entire printer install.  Drivers, registry entries, ports, and then reinstalled from scratch.  The registry was the one place I had not plunged into, and something in there wasn't sitting right.  Thanks for the help.
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