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Recover deleted email from Imaili

Posted on 2008-10-03
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Last Modified: 2008-10-03
I have a user that is in huge need (for Personal reason) of recovering deleted emails from his MAC. The user is running Imail. The emails are deleted from the deleted folder. I know nothing about MACs. I'm a developer for .net and network engineer. Wouldn't even know how to turn a mac on.

are they data recovery services that can do this if it isn't possible at the application level.

Thanks



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Question by:kevboz
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11 Comments
 
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Expert Comment

by:strung
ID: 22635313
I think we need a bit more information. My understanding is that iMail is a Microsoft mail server package, not a Mac program. If the person is accessing an iMail server from a Mac, presumably he or she is doing it either using a web interface or using a mail client and the IMAP protocol. Do you know which it is?

If the latter, did the user empty the trash after deleting the messages? If so, I am afraid they are gone unless they can be recovered from the server end.
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by:strung
ID: 22635321
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by:strung
ID: 22635335
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Author Comment

by:kevboz
ID: 22636408
This isn't an Imail server. It's the mac local mail app that comes with a mac. Like I said. I'm not a Mac person at all. The user was telling me it is call Imail.. I think it is just called Mail actually. I guess it is kinda like outlook express
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strung earned 2000 total points
ID: 22636471
That is a horse of a different colour.

Your user is going to need disk recovery software like Data Rescue II (http://www.prosofteng.com/products/data_rescue.php) and a second drive to recover data to.

See:  http://www.prosofteng.com/products/data_rescue.php
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Author Comment

by:kevboz
ID: 22636483
Yeah pretty much what I though. It's a pretty wealthy guy so I think he won't even balk at the 1500 or so it will cost because this divorce could end up costing him millions.

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Expert Comment

by:strung
ID: 22636545
Data Rescue II (linked above) is very effective and only costs $100. He can get an external drive for less than another $100, so unless he needs to take it to a professional, he should be able to get away with less than $200.
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Author Comment

by:kevboz
ID: 22636584
I'm assuming the emails on this MAC email app aren't individual files so I'd have no clue how to look for the deleted ones. I'd rather take it to someone who has experience with it.

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LVL 53

Expert Comment

by:strung
ID: 22636717
That is wise if the customer can afford it. Tell him to not to use the computer in the interim.

For future security, make sure he is using OS X  10.5 Leopard and tell him to invest in an Apple "Time Capsule". This device is a combination Wireless N router, 1 Terabyte hard drive and printer and USB drive server. Leopard has built in software called "Time Machine" which will make hourly incremental backups wirelessly to the Time Capsule's terabyte drive.

These backups work much like the shadow copies on an SBS server (but with a more user friendly interface). If he had been using that he could easily have search through the Time Machine backups for the deleted files.

Have a look at the following (view the video first):

Time Machine Basics Video:  http://www.apple.com/findouthow/mac/#tutorial=leopardtimemachine

Time Machine details:  http://www.apple.com/macosx/features/timemachine.html

Time Capsule:  http://www.apple.com/timecapsule/


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Author Comment

by:kevboz
ID: 22636971
OK thanks... I guess I'll say what the actual reason is. He thinks his wife is cheating on him. So he knows she is deleting the trash bin. He'd also like to install some keylogging or monitoring utilities. Do you know of any of these that work on a MAC?

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Expert Comment

by:strung
ID: 22636992
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