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Endnote displays junk text instead of citation for 1 user, displays same document just fine for someone else

Posted on 2008-10-03
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Last Modified: 2010-05-18
Hi Experts...
I have a user using Endnote X with Word 2007.  It has been working fine for her for months.  Today, she opened a document that she has been working on and the citations she put in there are all messed up (it shows a bunch of code and tags instead of just the proper formatted citation).  

I opened the document from a separate machine and it displays just fine.  So I tested from her machine on a blank document, inserted a citation and it shows up messed up again.  I uninstalled Endnote and reinstalled.  Still displays the same issue.  Anyone have any thoughts?
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Question by:thetraveler359
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by:Joanne M. Orzech
ID: 22636431
Maybe reset her user options and see if that fixes it...
http://support.microsoft.com/kb/822005/en-us
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thetraveler359 earned 0 total points
ID: 22637377
As it turns out, what was happening was that Endnote was turning off the feature that toggles field codes to field results.  I discovered this when the user reported that other documents that had checkboxes on them were showing {formcheckbox] instead of the box.  

By hitting Alt-F9, that toggles it back to viewing the results.  

To make sure the results are what are shown by default:

Word 2003
In Tools > Options > View, make sure "Drawings" is checked and "Picture
placeholders" is unchecked.


Word 2007
Go to Office button > Word Options > Display and check
"Print drawings created in Word"; on the Advanced tab, under "Show document
content", uncheck "Show picture placeholders".
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