Scheduling failed

Posted on 2008-10-03
Last Modified: 2013-11-15
I am using CRXI. I published the report in the crystal server. When i preview the report in the infoview by clicking the link, it runs fine. But when i schedule it to a specific time or schedule it now, then it fails with error Database Vendor Code: 18456. Do I need to enable or restart any servers because it looks like there is problem only while scheduling the report. Please help!!
Question by:baralp
  • 7
LVL 13

Expert Comment

ID: 22636792
In the Central Configeration manager check whether Job Server is running?

Author Comment

ID: 22636976
yes, all the servers are up and running.

Author Comment

ID: 22637385
Infact, there is no problem with scheduling other reports. It is just this particular I am having problem while scheduling it and ends up with error: Failed to retrieve data from the database. Details: [Database Vendor Code: 18456 ]
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Expert Comment

ID: 22637436
When you run the report in Infoview does it prompt you for a DB username and password?  Or have you managed the report and saved the information there?  

It's located under the process tab and then under database.  Also what option do you have under "When Viewing Report:" at the bottom of the page.  When we want the report to be scheduled, we save the password, and change the bottom option to 'Use same database logon as when report is run"  

Author Comment

ID: 22637696
No it does not prompt DB username password as I have set up all the credentials under a process tab in database option. This is really weird issue. If it runs while previewing, why it is failing while scheduling?

Author Comment

ID: 22637812
Does anyone know what should i be checking to tackle this error relating with scheduling error:
Error in File C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\IGSAPP03.reportjobserver\~tmp1518566028e42a2c.rpt: Failed to retrieve data from the database. Details: [Database Vendor Code: 18456 ]


Author Comment

ID: 22650718
Hi again,
Could anybody help me with this issue?

Accepted Solution

baralp earned 0 total points
ID: 22651493
I figured out the issue. I had to reconfigure the odbc connection to solve it.
Thanks anyways.

Author Comment

ID: 22651549
No objections.

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