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While connected to a VPN, NK2 file doesn't work, but does after a restore

Posted on 2008-10-03
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Last Modified: 2012-06-21
My customer is on a domain with her laptop. When she leaves the office with her laptop, goes home, connects to the laptop with her domain profile (not on the domain), logs into Windows, opens up her VPN to her office, and then opens Outlook. At this point, her Outlook doesn't remember her auto-completed names in Outlook, but if she closes Outlook and then goes to restore her NK2 file on her network profile on the server (its shared out over the network, so she can access it while on her VPN) to her profile\application data\microsoft\outlook\, the auto-complete works again.

Any idea why this might be happening? Sounds to me like something is corrupting the nk2 file itself.
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Question by:newgentechnologies
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by:newgentechnologies
ID: 22652614
Anyone?
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Expert Comment

by:TheCleaner
ID: 22678174
Is her OS VIsta?  I'm wondering if it has to do with the app data folders actually having a roaming and a local folder structure?

Also, are you positive that it is the same profile?  For instance, is there a user.001 or similar profile structure on her laptop?  Perhaps she is really loading a different profile when off the domain instead of a cached login.
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Author Comment

by:newgentechnologies
ID: 22722182
Her OS is XP. It's the same profile, the name of it is simply her username.
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LVL 70

Expert Comment

by:Qlemo
ID: 23290041
There seems to be a connection break because she used the cached domain profile. And maybe the profile replication is in action, rendering some data as "temporarily unavailabe" (just guesses...). And the replication of the cached profile is not working when she is using the network profile again.

Either she should start a VPN before logging in, so no cached profile is used, or the profile folder should be replicated manually (by using SyncToy from MS, for example) as soon as the VPN is active.

It would be of interest if the NK2 file is destroyed, or only outdated. A quick glance with e.g. notepad could reveal this.
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Accepted Solution

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newgentechnologies earned 0 total points
ID: 23296610
Unfortunately I can no longer try methods to fix this issue, as this customer no longer requires support. Thank you all to have given helpful ideas, but alas none can be tried anymore.

Requesting that this question be closed, and points refunded as I am unable to award anyone points for a correct answer for my aforementioned reasons.

Thank you
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