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Device Manager is not displaying the hardware devices installed on the notebook, its blank

Posted on 2008-10-03
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Last Modified: 2012-05-05
i had a spy ware attack on boot area of my system and my system got stuck after reboot, with the help of experts exchange professional i removed the spyware by using trend micro HighJakeThis free ware. now after removing some files thr this software my system got cleaned but my network lan connection icon (two blinking monitors) is not displaying on desktop although i am successfully connected thr. DSL as usual, and secondly my Device Manager is not displaying the list of all the installed hardware along with their ports. the Device Manager Page is blank while hardware accessories are working OK, i have also back up of all the drivers of my notebook, kindly suggest me the solution.
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Question by:CSELTD
15 Comments
 
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David-Howard earned 180 total points
ID: 22638208
You might want to run a Repair operation on your system or at the least use SFC SCANNOW. My bet though is that you'll need a Repair.
For each of the above you will need your XP CD and it takes about fifteen to twenty minutes to complete each operation.
SFC /SCANNOW:
http://www.updatexp.com/scannow-sfc.html
XP Repair:
http://www.michaelstevenstech.com/XPrepairinstall.htm
A Repair is not designed to overwrite data but you should take precautions.
David
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Expert Comment

by:chops_uk
ID: 22638214
do you see anything if you boot into safe mode?
you can retry going into the bios and resetting the pci bus.. other than that it sounds like there's still some corruption so it could be worth inserting the win cd and running a repair installation..
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Assisted Solution

by:nobus
nobus earned 164 total points
ID: 22639922
a system restore can help too, but a fresh install cures all such problems !
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LVL 11

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by:knoxzoo
knoxzoo earned 164 total points
ID: 22641635
If you can run gpedit.msc, look for changes made in group policies by the malware.  

The first place to look will be under Computer Configuration -> Windows Settings -> Security Settings -> Local Policies, then browse the subfolders here.
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by:phototropic
phototropic earned 164 total points
ID: 22642500
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LVL 47

Assisted Solution

by:rpggamergirl
rpggamergirl earned 164 total points
ID: 22642646
If it's not the Plug and Play being turned off check for rootkits. A blank device manager page is also a symptom of some rootkits(apropos rootkit) but I haven't heard of it for a long time but other new nasties may have been the one causing it.
If you also still have clean restore points, then also try that as already suggested.
Let us know if problem persists so we can suggest some scanners.
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by:SheharyaarSaahil
SheharyaarSaahil earned 164 total points
ID: 22647943
goto Start>Run>regedit and navigate to the following folder

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum

Right click on the Enum folder and click Permissions
make sure that System is having Full Control.
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Expert Comment

by:chops_uk
ID: 22809196
Ribndi
I think we've given plenty of good options; I'm sure the answer will be amongst the responses above. As they've not responded, I guess the original poster has abandoned resolution themselves  ;)
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by:nobus
ID: 22848138
rindi - i suggested a system restore, so should i not have part of the fun ?
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