Can not save email account password

Posted on 2008-10-03
Last Modified: 2013-11-29
Although I have tried several solutions (including Microsofts KB290684) the application will not save the POP/SMTP password
This is a new system running Vista Home Premium, I have removed the trial Office 2007 and installed 2002 (XP).
When first retreiving email I am prompted for a password which I enter and specify to save, I get an 0X800CCC92 indicating failure to login to the POP server, however after which I can successfully send and reciev messages.
If I exit outlook and restart the application I am prompted for the password again with the subsequent error followed by successful use of the application until the next time I exit Outlook and restart.
I am temporarily using Windoss Mail which works without the error message!
Any Ideas?
Question by:Bearkie
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 14

Expert Comment

ID: 22638849
Here is the Microsoft fix:

Author Comment

ID: 22638872
I believe that I stated in my question that I tried that solution! It did not solve the problem!
LVL 14

Expert Comment

ID: 22638890
Oops my bad, I don't know how I missed the obvious.  Does this happen if you create a new user and setup the email under that account.  Even unistalling Office does not not remove the user settings in Office, sometimes you have to setup a new user, and import the email.
Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.


Author Comment

ID: 22638913
I have created a new profile and the problem persists!  I have not tried it as a new user,  suppose I could try it and if it work rename the user!  I am hoping for a solution that I will have to do that since this is at an office over an hour away from me so it would require over two hours of time!
LVL 14

Expert Comment

ID: 22639528
A new Outlook profile would not probably work.  A new user is what I was referring too as Office stores information about the User's Office profile throughout the Registry and that is most likely where the problem resides.  Don't delete your current user's profile until you verify it and transfer your email and documents over.
LVL 14

Expert Comment

ID: 22639537
Just researched this a bit more THIS IS AN ISSUE with Outlook 2003 and VISTA, I again just notice Vista in your original Post.  I have not seen a fix.
LVL 97

Accepted Solution

war1 earned 500 total points
ID: 22639603
Hello Bearkie,

Here is an authorative reason why Outlook 2002 will not save password on Vista.  Microsoft did not design it to do so.

Here is a workaround using Autohotkey

Hope this helps!

Author Closing Comment

ID: 31502952
Not what I was hoping for however it does present finality to it.
Thanks for your support.

Featured Post

Windows running painfully slow? Try these tips..

Stay away from Speed Up Computer Programs that do more harm than good.
Try these tips instead.
Step by step instructions in trouble shooting Windows Performance issues.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question