Bearkie
asked on
Can not save email account password
Although I have tried several solutions (including Microsofts KB290684) the application will not save the POP/SMTP password
This is a new system running Vista Home Premium, I have removed the trial Office 2007 and installed 2002 (XP).
When first retreiving email I am prompted for a password which I enter and specify to save, I get an 0X800CCC92 indicating failure to login to the POP server, however after which I can successfully send and reciev messages.
If I exit outlook and restart the application I am prompted for the password again with the subsequent error followed by successful use of the application until the next time I exit Outlook and restart.
I am temporarily using Windoss Mail which works without the error message!
Any Ideas?
This is a new system running Vista Home Premium, I have removed the trial Office 2007 and installed 2002 (XP).
When first retreiving email I am prompted for a password which I enter and specify to save, I get an 0X800CCC92 indicating failure to login to the POP server, however after which I can successfully send and reciev messages.
If I exit outlook and restart the application I am prompted for the password again with the subsequent error followed by successful use of the application until the next time I exit Outlook and restart.
I am temporarily using Windoss Mail which works without the error message!
Any Ideas?
Kutyi
Here is the Microsoft fix: http://support.microsoft.com/kb/290684
ASKER
I believe that I stated in my question that I tried that solution! It did not solve the problem!
Oops my bad, I don't know how I missed the obvious. Does this happen if you create a new user and setup the email under that account. Even unistalling Office does not not remove the user settings in Office, sometimes you have to setup a new user, and import the email.
ASKER
I have created a new profile and the problem persists! I have not tried it as a new user, suppose I could try it and if it work rename the user! I am hoping for a solution that I will have to do that since this is at an office over an hour away from me so it would require over two hours of time!
A new Outlook profile would not probably work. A new user is what I was referring too as Office stores information about the User's Office profile throughout the Registry and that is most likely where the problem resides. Don't delete your current user's profile until you verify it and transfer your email and documents over.
Just researched this a bit more THIS IS AN ISSUE with Outlook 2003 and VISTA, I again just notice Vista in your original Post. I have not seen a fix.
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ASKER
Not what I was hoping for however it does present finality to it.
Thanks for your support.
Thanks for your support.