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Exchange 2003 / Outlook 2007 Incorrect Time Stamp on Rejected Email

Posted on 2008-10-03
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Last Modified: 2012-05-05
Environment is Windows 2003 domain based.  XP Pro workstations.

On only one user, when she receives rejected emails back to her inbox, appear one day before the correct time/date.  If this same user receives email from anywhere else...it shows up in the inbox correctly.  

When the SAME rejected email notification is displayed on her account in OWA...its time/date are correct.

Also, I tried her email account on another domain workstation...and the problem occured there as well.

Tips?
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Question by:mikeshaver
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6 Comments
 
LVL 3

Expert Comment

by:DraconianSoul
ID: 22639288
This sounds like a time zone problem.  I'm not sure how to check in Outlook, but you can check in Outlook Web Access.  Log into this persons account.  In options find the time zone setting and verify it is correct.
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LVL 3

Expert Comment

by:DraconianSoul
ID: 22639297
I found the setting in Outlook.  Go to Options.  Click on Calendar Options.  There is a button in the bottom right that says Time Zone.
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LVL 1

Author Comment

by:mikeshaver
ID: 22639318
Time Zone is correct, I just verified it both Outlook on her account as well as in her OWA.

In Outlook, its located under Calendar Options, and button that says Time Zone on the bottom.
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LVL 3

Expert Comment

by:DraconianSoul
ID: 22639334
When the message is opened in outlook, does the time/date information in the header display correctly?  Perhaps the columns are misconfigured.  If Outlook is showing the time created as opposed the to the time received that might explain it... only if the date/time is set wrong on the server generating the messages.  Outlook shows the time received by default which would explain why all other computers and OWA show the right time.
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LVL 1

Author Comment

by:mikeshaver
ID: 22639382
The "actual"  header of the email shows the correct times.  Its only in Outlook (on multiple machines with this same account) where the date is wrong.  And its only wrong for rejected emails. I'd love to attach a screen shot of what I mean.  You'll see that it displays that the original message was sent on Oct 3.  But the rejection came back on Oct 2...?

If I send a message TO that account...it will display as received at the correct time.  If the account in question sends a message to a bad address, the rejection comes back immediately saying "invalid address..." but it will appear one day before today in the Outlook inbox.  

Here's the outlook header from the rejection:
The original message was received at Fri Oct  3 15:25:50 2008
Likely reason for failure: 550 #5.1.0 Address rejected fff@mlb.com
** However, the date in Outlook that the above rejection was received shows as Thurs Oct 2 at 3:26PM. **

Here's the actual mail headers:

Microsoft Mail Internet Headers Version 2.0
Received: from <domain removed> with Microsoft SMTPSVC(6.0.3790.3959);
                 Fri, 3 Oct 2008 15:29:38 -0500
From: <>
To: <domain removed>
Subject: Returned mail: unreachable recipients:<domain removed>
Date: Fri, 03 Oct 2008 15:25:50 +1900
MIME-Version: 1.0
Content-Type: multipart/mixed;
                boundary="----=_NextPart_1223065550"
Return-Path: <>
Message-ID: <ESP6hlHK91rGGX00007457@<domain removed>>
X-OriginalArrivalTime: 03 Oct 2008 20:29:38.0060 (UTC) FILETIME=[C1A04CC0:01C92596]

------=_NextPart_1223065550
Content-Type: text/plain;
                charset="us-ascii"
Content-Transfer-Encoding: 7bit

------=_NextPart_1223065550
Content-Type: message/rfc822

Received: from <domain removed> by eSafe SMTP Relay 1222829260; Fri, 03 Oct 2008 15:25:49
                 +1900
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
                boundary="----_=_NextPart_001_01C92596.C0EB20DF"
x-mimeole: Produced By Microsoft Exchange V6.5
Subject: Border Bowl
Date: Fri, 3 Oct 2008 15:29:36 -0500
Message-ID: <719BF006B184A047B29BB03A616B0E4D018F4371<domain removed>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: Border Bowl
Thread-Index: AckllsFEudMdzX+9S221Re9XV0+tqg==
From: <domain removed>
To: <domain removed>
Cc: <domain removed>
X-ESAFE-STATUS:Mail clean
X-ESAFE-DETAILS:

email.jpg
0
 
LVL 1

Accepted Solution

by:
mikeshaver earned 0 total points
ID: 22675285
This has been resolved by exporting the users current email, deleting the account, recreating it and importing the mail back to the "new" account.

Thanks for the comments.
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