Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Offer remote assistance group policy with Vista Sp1

Posted on 2008-10-03
3
Medium Priority
?
1,035 Views
Last Modified: 2010-03-26
Is there a way to create a group policy in AD 2003 in order to offer remote assistance to vista clients?
I checked and found that by default the settings are applied  only to xp clients ...
0
Comment
Question by:kchat
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 8

Accepted Solution

by:
StrongBad_Rules earned 2000 total points
ID: 22639734
In an enterprise environment, Remote Assistance can be managed using Group Policy. The policy settings for Remote Assistance are all machine settings and are found in the following policy location:

Computer Configuration\Administrative Templates\System\Remote Assistance

When these policy settings are written to the registry on targeted computers, they are stored under the following registry key:

HKLM\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services

In Windows XP, members of the Domain Admins group were implicitly granted Helper privileges even if they were not added to the Helpers list of the Offer Remote Assistance policy setting. This is no longer the case in Vista, where the Domain Admins group must now be explicitly added to the Helpers list to grant them Helper privileges for Offer RA.  
0
 
LVL 3

Author Comment

by:kchat
ID: 22640378
Thank you very much ...
0
 

Expert Comment

by:justintiernan
ID: 28709471
I have those settings set exactly the way explained by StrongBad Rules. But when I try to offer remote assistance from one vista box to another vista box the get this error, "your offer to help could not be sent"

any ideas what may be causing this, I've been using remote assistance to xp boxes for years, and it works flawlessly on xp.  
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question