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Offer remote assistance group policy with Vista Sp1

Posted on 2008-10-03
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Last Modified: 2010-03-26
Is there a way to create a group policy in AD 2003 in order to offer remote assistance to vista clients?
I checked and found that by default the settings are applied  only to xp clients ...
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Question by:kchat
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StrongBad_Rules earned 500 total points
ID: 22639734
In an enterprise environment, Remote Assistance can be managed using Group Policy. The policy settings for Remote Assistance are all machine settings and are found in the following policy location:

Computer Configuration\Administrative Templates\System\Remote Assistance

When these policy settings are written to the registry on targeted computers, they are stored under the following registry key:

HKLM\SOFTWARE\Policies\Microsoft\WindowsNT\Terminal Services

In Windows XP, members of the Domain Admins group were implicitly granted Helper privileges even if they were not added to the Helpers list of the Offer Remote Assistance policy setting. This is no longer the case in Vista, where the Domain Admins group must now be explicitly added to the Helpers list to grant them Helper privileges for Offer RA.  
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by:kchat
ID: 22640378
Thank you very much ...
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Expert Comment

by:justintiernan
ID: 28709471
I have those settings set exactly the way explained by StrongBad Rules. But when I try to offer remote assistance from one vista box to another vista box the get this error, "your offer to help could not be sent"

any ideas what may be causing this, I've been using remote assistance to xp boxes for years, and it works flawlessly on xp.  
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