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after removing rogue anti-spyware av2009 Internet Explorer will not connect

Posted on 2008-10-04
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Last Modified: 2013-12-08
Internet Explorer hangs and when I try to close it, I get Internet Explorer is not responding. The original problem was AV2009 rogue anti-spyware. This was removed using Malwarebytes software. Everything was extremely slow...I did the following: ran CHKDSK /r from recovery console. It found and repaired some errors. I did a repair installation of Windows XP Home SP3. removed AVG Free...this all helped speed general response times..I now can pull an IP address with ipconfig and I can ping out on the web. I loaded Firefox and and navigate OK. What do I need to do to fix Internet Explorer?
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Question by:atf3doc
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7 Comments
 
LVL 32

Assisted Solution

by:willcomp
willcomp earned 600 total points
ID: 22642320
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LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 600 total points
ID: 22642660
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LVL 47

Assisted Solution

by:rpggamergirl
rpggamergirl earned 600 total points
ID: 22642754
If problem persists after winsockfix.
Can we look at the MalwareBytes' log if you still have it?
You can also try SDFix.
How to use SDFix.
http://www.bleepingcomputer.com/forums/topic131299.html

Can you also show us a Hijackthis log?

Download Hijackthis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download 
Open Hijackthis, click "Do a system scan and save a logfile" don't fix anything yet.
Paste the log in the "Code Snippet" or "Attach File" window.
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Author Comment

by:atf3doc
ID: 22642990
Question...if the Winsock was bad would I be able to surf with Firefox? Or does the Winsock only affect Internet Explorer?
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LVL 47

Expert Comment

by:rpggamergirl
ID: 22643005
If you surf with Firefox that means winsock should be good(missed to see that sorry).
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Accepted Solution

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atf3doc earned 0 total points
ID: 22643115
I tried loading IE7 from CD...it failed. I went to IE troubleshooter but it opened with Firefox and wouldn't let me download anything. I went back and tried to load a repair of IE6...nothing showed up on the CD-ROM drive so I couldn't do that. I  downloaded IE8 beta, and it works.
I don't know what loading IE8 beta did to make it work...but all is good!

By the way, willcomp, I tried IEDef and it came up with no malicious software found.

jcimarron...I didn't try tio fix winsock since I was able to surf ok with Firefox. Thanks for the links..that will be good info to keep at the ready.

rpggamergirl, as always it's good to work with you. I'm going to split the points evenly. Thanks to everyone who helped with suggestions on this.!! I appreciate the quick response!!
atf3doc
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LVL 47

Expert Comment

by:rpggamergirl
ID: 22677944
Good work in fixing the IE issue, well done.
Thanks for the points!
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