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windows media player cannot connect to the server. the server name may be incorrect or the server is busy

Posted on 2008-10-04
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Last Modified: 2013-12-07
Hello,

I've just attempted my first video streaming with a wma server (running win2003). everything works fine within the intranet, the video streams to multiple machines okay.

now I have IIS running and have disable the http plugin in wma - so I can connect to directory listing of the htm and asx files generated by announcement .

The problem is that while both the internet and intranet can see both pages and even brings up windows media, the intranet plays the video, while the  internet;

as an imbedded wm player will go through the following stages:
Ready - connecting to the media - locating media - Ready (that's it! nothing happens)

launching wm player does the same thing and then at the end generates the message "windows media player cannot connect to the server. the server name may be incorrect or the server is busy. Try again later"

I've seen a few forums with this but the problem seems to be varied.

Is it my firewall settings?  its been pretty much straight forward till I got to the internet part.

btw - it's a unicast - on-demand file.

Thanks
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Question by:entuityadmin
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11 Comments
 
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Expert Comment

by:DavidESL
ID: 22648504
Is the content stored on the same machine as WMS or is it being access from a remote location such as a network drive?

have a look at this it may help

http://www.microsoft.com/windows/windowsmedia/howto/articles/SourcingRemoteContent.aspx

playing around with the NTFS ACL  plugin setting at both the server and publishing point level may yield some success.  I recall there is a setting to allow anonymous access from internet clients but I can't remember the specific plugin ( I don't have access to a WMS installation at the moment)

Alternatively look at this

http://www.microsoft.com/windows/windowsmedia/forpros/serve/firewall.aspx

this details all of the ports required by traffic going to and from WMS to assist with your firewall config.
 
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Author Comment

by:entuityadmin
ID: 22650119
Hi David,

Thanks for the feedback.

I have the contents on  the same server and same drive within that server. I can only assume its a firewall problem - and I initially did a quick read of the links you sent me - maybe I have to do a careful read this time :)

but fyi I have the following settings activated:

Windows Media Services:  

wms server:  properties:    
*****************************
     
1. Authorisation:
all disabled (NTFS/IP Address/ ACL Authorisation)  (as I want everyone to be able to access it)

2. Authentication -
Anonymous user - enabled
Negotiate Authentication - disabled
Digest Authentication - disabled

3. wms http server control protocol is disabled
the other 2 are enabled [(MMS and RTSP not relevant of course)]

Publishing point: Properties:
********************************
1. Authentication:
WMS Anonymous User Authentication    - Enabled
Negotiate Authentication - disabled
Digest Authentication  - disabled.

Importantly, I have the http protocol disabled on the WMS as I'm using port 80 for my webpage which is used for announcement asx and htm files -- but I don't think this would be a problem (pls correct me if I'm wrong)

So it looks like it's all pointing to firewall ports, but for the record, I have opened up all tcp and udp ports to that server to no avail.
I will start scrutinising the links you sent me but it would be interesting to know how a working wma is configured.

Thanks for your help so far.
                                                                                     
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Author Comment

by:entuityadmin
ID: 22650140
btw, if it helps - the site is http://cnetchlan.net where you'll see kandi.asx and kandi.htm.
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Expert Comment

by:DavidESL
ID: 22650421
Hi I can't ccess your web page

however first  try changing the negotiate authentication setting to enabled and leave all the other setting as they are. also make sure that all of the settings are the same at both server and publishing point level the setting at PP level override those at server level to alllow for different configs from point to point.

have a look at the properties for negotiate authentication as well to make sure there is no additional config other than "enabled"

what does your asx announce point to i.e. what is the URL of the publishing point?  
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Expert Comment

by:DavidESL
ID: 22650519
also look at the properties for anonymous user access. WMS requires that you define a user to use when authenticating anonymous requests make sure that the default user exists and has access to your content folders.
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Author Comment

by:entuityadmin
ID: 22650924
okay.

I've changed the anonymous account to a local admin account and subsequently, a domain admin account - no joy.

interesting that you can't access the site. http://cnetechlan.net. It is only a directory listing site - but the full path to the page is:

http://cnetechlan.net/kandi.htm
or
http://cnetechlan.net/summer08.htm

I've checked all other settings and they are as instructed.


The error from the media player (client side) takes me to this page " http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6001.7000&id=C00D1198&contextid=71&originalid=C00D0035"

if it can't find the server, then I'm starting to think a port is being blocked  -although I can't say what the error message would be different in that kind of scenario.

Appreciate the help so far..

*
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Author Comment

by:entuityadmin
ID: 22651166
btw - I'm guessing you're using firefox or something else.
This only works properly with IE.
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Accepted Solution

by:
DavidESL earned 500 total points
ID: 22651243
I'm in IE6
can the webserver resolve the hostname of your WMS server to an IP address?
If I try to open the URL from Windows Media player it trys to open the following URL

mms://CNELNWB01/summer08/slideshow.wmv

obviously I cannot resolve that hostname to an IP address so it fails which is why you get the error messge detailed in the microsoft URL above.

have you tried substituting the hostname of your WMS server with it's public IP address and opening it from Windows Media player?
0
 

Author Comment

by:entuityadmin
ID: 22651870
hmmh....

I've substituted and now getting the error: Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted.

The intranet too is displaying the same error - so at least it's a uniform problem now both inside and outside.

I'm troubleshooting - but any thoughts are welcome.

Thanks so far.

0
 
LVL 2

Expert Comment

by:DavidESL
ID: 22654155
Ok the reason it's failing over the intranet now is probably my fault. Disable the negotiate authentication plugin again. and revert any of the other settings back to what they where in your second post. I was probably barking up the wrong tree at first. But we are on the right track now.
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Author Closing Comment

by:entuityadmin
ID: 31503100
Finally got it working. A key aspect was the hostname which like you suggested needed to be changed to the external public IP (or domain name).
the last 30mins was prob my wasted energy cause as soon as I allowed "Any" traffic (udp and tcp) everything kicked into life.

so for anybody who bumps into this problem;

check "accepted answer" for the question by (davidESL) and then check FW settings for udp and tcp traffic flow.

Thanks David.
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