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Control Panel Items : "The Page Failed To Load"

Posted on 2008-10-04
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Last Modified: 2009-11-15
Occasianlly after a reboot, a couple of my Control Panel items will display a blank white screen and say "The Page Failed To Load" right in the center. So far the only quick fix I have figured out is to kill the explorer.exe process, then restart it. All is will after that. This is a full retail install of Vista Ultimate x64, none of that vLite stuff. All the default services are on.

Here is a SS of what I see:
http://i89.photobucket.com/albums/k215/criccio102286/Untitled-3.png
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Question by:-Polak
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by:LeeTutor
ID: 22642542
Have you installed SP1 (Service Pack 1)?  This was supposed to have been fixed by that.  There is a hotfix referenced also by this article:

http://support.microsoft.com/kb/936686/en-us
Icons are missing from Control Panel, or you cannot start Control Panel, the Welcome Center, or games in Windows Vista
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by:-Polak
ID: 22642687
Yes, SP1 in installed. Im fully up to date.
http://i89.photobucket.com/albums/k215/criccio102286/Untitled-7.jpg
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by:LeeTutor
ID: 22642702
Have you tried the System File Checker?  The System File Checker present in Windows Vista has been modified from the Windows XP version, with some missing switches and some additional possible switches.  You run it from an elevated command prompt by clicking the Start orb, clicking All Programs on the Start Menu, clicking Accessories, and then right clicking Command Prompt and choosing Run as administrator.  Assuming User Account Control is active, you will need to reply to a prompt for the administrator password or for a confirmation.  There are procedures you can use to find whether there is an invalid system file found by the SFC tool and replacing it, as explained in this Microsoft Knowledge Base article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;929833
Some Windows Vista functions may not work, or Windows Vista may stop responding

The new syntax for SFC can be found by running the command "sfc /?" from an elevated command prompt.  Output will be like this:


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sfc /?

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect versions with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
    [/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>]

/SCANNOW        Scans integrity of all protected system files and repairs files with
                problems when possible.
/VERIFYONLY     Scans integrity of all protected system files. No repair operation is
                performed.
/SCANFILE       Scans integrity of the referenced file, repairs file if problems are
                identified. Specify full path <file>
/VERIFYFILE     Verifies the integrity of the file with full path <file>.  No repair
                operation is performed.
/OFFBOOTDIR     For offline repair specify the location of the offline boot directory
/OFFWINDIR      For offline repair specify the location of the offline windows directory

e.g.

        sfc /SCANNOW
        sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
        sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
        sfc /VERIFYONLY

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by:-Polak
ID: 22642808
I have tried running the System File Checker, and occasionally it will find something and fix it. And upon reboot everything is cool.. for awhile, then it will start back up again.

So far the only thing I have found to quick-fix it, is killing and restarting explorer.exe.
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LeeTutor earned 250 total points
ID: 22642852
>for a while, then it will start back up again.

It is possible that as time goes on, any disk sector or directory corruption present gets worse.  You might try running CHKDSK  C: /R on your hard drive.
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by:-Polak
ID: 22642892
I did run CHKDSK, and it didn't find any problems. I started to run CHKDSK /R but I had to cancel it somewhere after an hour in as it was just taking to long. Maybe Ill run that while im sleeping tonight.
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Expert Comment

by:LeeTutor
ID: 22650157
-Polak, did it help any?
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Author Comment

by:-Polak
ID: 22661663
Well it didnt find anything wrong, but I havent had the issue in awhile. Ill just have to see if it happens again.
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