Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

laptop CD/DVD Drive, Touchpad, USB stopped working

Posted on 2008-10-05
Last Modified: 2013-11-17
I have HP Pavilion dv5000 laptop notebook.
I have end up into number of problems, not sure whether its hardware problem or software problem/

In order time started not working
1. CD/DVD Drive
2. Touchpad
3. USB ports

I have checked in Device manager ( Show hidden drive), i can see listing for all three.
For touchpad, "Synaptics PS/2 Port touch pad" is having yellow sign, did unistall and update device as well. but still see yellow sign after reboot.
Device status message says " Device is not installed or not working properly"
Same status goes for other CD/DVD Rom listing .
However for USB port its listed and device status message "working" - don't know then wht it is not working.

Could someone help and guide to resolve the problem.
I'm tired working without mouse/CD/USB

Question by:shakir77
  • 6
  • 3

Author Comment

ID: 22644090
I did system restore for date 6months back - but it didn't helped.
Wondering should i try PC recovery option????
LVL 39

Expert Comment

ID: 22645231
Copy data off first, then use recovery partition see if it would help.
LVL 31

Expert Comment

ID: 22645764
Boot the unit with a bootable Live CD like Knoppix or Ubuntu. If the problems persist, they're probably hardware-related, or you have accidentally disabled them in your BIOS setup. If the problems *don't* appear in the alternate environment, it's a windows problem.
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.


Author Comment

ID: 22693675
Hi rid, could you pls elaborate exactly do i need to check in BIOS ( im able to go into BIOS mode).

Secondly, while further exploring it seems Synaptics touch pad driver has some problem. i've downloaded from synaptics site but could not install (n update) since warning message in bold appeared "No mmicrosoft signature - could lead to operating instability"

rid - don't have any bootable CD that you have mentioned with me.

Any idea about USB port not working. Can't use anything - mouse, ipod, external hard drive etc.
Device manager shows all USB ports are working properly

Really scared about the PC Recovery option, want to make sure that would help bcos i should not end up losing data and back to same result ( touchpad, USB not working)

Please suggest

LVL 31

Assisted Solution

rid earned 100 total points
ID: 22693701
1. In BIOS setup, look for anything about a detected CD drive (IDE drives like Hard drives and CD units are listed). If the BIOS setup has an autodetect feature for IDE drives, use that and see if the CD appears.

2. The MS message can be ignored for this driver; they're just being paranoid. Synaptics drivers tend to work perfectly well with Synaptics touch pads....

3. A bootable CD can be created after downloading an .iso file that is burnt to a CD, using a normal burner program. Choose to create "disk image" from the .iso file. Knoppix is an excellent choice for this type of situation; you can test all the items that give you trouble after Knoppix has booted. (http://www.knoppix.org/)

4. If you hook up an optical mouse on a USB port, does the light come on?

5. To save your data, you can copy your files off the unit if it can boot to a Knoppix CD. Connect a USB drive or something like that (if USB works...).


Author Comment

ID: 22700445
knoppix download size is huge ( ~650MB), can't download it since its keep breaking in between.
I'm trying if i can get any other bootable CD.

Installing Synaptics driver didn't helped. Not sure why ??

No light turns on after puuting optical mouse in USB port.
Same goes for other devices in USB port.
Can't back up laptop data since external harddrive not detected.

is there any way to find what exactly the problem with USB port and enabling it.
[Devices manager shows USB port ok]

What do you suggest at this stage?
I would like to go for PC recovery only a last resort ( when everything else fails)

Pls Suggest
LVL 31

Expert Comment

ID: 22700485
"No light turns on after puuting optical mouse in USB port"

The power in your USB ports is gone, meaning a motherboard problem. You may have to get a PCMCIA USB adapter to get functioning USB ports. The power problem may spill over to the internal pointing device, as well as the CD drive (possibly, but not probable; the optical unit must be tested with a bootable CD to exclude windows/drivers problems).

Author Comment

ID: 22764859
End up in bigger problem.
Now my laptop is no longer booting...only powerup & few other button lights up.

Contacted HP online support but of no help.


Author Comment

ID: 22866623
Any help before i approach support center

Accepted Solution

shakir77 earned 0 total points
ID: 22973606
This has turned out to be H/W problem.
Need to take my laptop to service center then only would able to identify wat exactly the problem is.
Thanks rid for all your help

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
I need the BIOS PW to a Dell E6400 14 92
Charging Macbook Pro 8 87
best imaging disk tool 15 43
Dell Latitude 6 Series 5 10
When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question