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Office Accounting 2008 Restore Problem : RESTORE HEADERONLY is terminating abnormally

Posted on 2008-10-05
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Last Modified: 2012-05-05
Hey Guys,
   I've been beating myself in the head about this one for a little bit. I'm trying to restore a backup to a company file into a new installation of Microsoft Office Accounting 2008. We made the backup on a workstation and are moving the installation to a server environment for multi-user support -- you know the drill. However, when I copy the backup (sbb) file into the root of the Local Hard Drive (or on the desktop, or in a folder somewhere) and try and restore it using the wizard (to a number of locations, all of which are unsuccessful), I get the following error:

"Cannot open backup device 'C:\path to random temp file.4vm'. Operating system error 5 (Access is Denied). RESTORE HEADERONLY is terminating abnormally." I don't know if it's important or not, but the temp file is located in the "C:\Documents and Settings\%USER%" tree, and we do Folder Redirection -- but only on the "My Documents" folder...

The error occurs when the status moves from "Decompressing data..." to "Restoring Company Data...".

The workstation was done as a standalone installation and therefore is using SQL Express 2005, the target of the restore is using SQL Standard 2005.

I've checked folder permissions, re-copied the file from the workstation by which it was generated, I'm logged into the server I'm doing this on as a Domain Administrator. -- And I'm stuck.

Any Help?
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Question by:hypknight
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by:bhess1
ID: 22652083
Move the file to some location other than the root of the C: drive before restoring.  Various security policies can prevent restores from that location.  Even creating a \Temp directory off of C: and moving the file there may solve your issue with the restore.
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by:hypknight
ID: 22652094
Thanks so much for your post!

I've tried it from all over the hard drive. Regardless of where the backup file is located prior to the restore, the result is the same.
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bhess1 earned 500 total points
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So, does the SQL Server service account have permissions in the destination locations?  Remember, it doesn't matter who *you* are logged in as, it is the service account for SQL Server service that matters.
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by:hypknight
ID: 22652596
bhess1:

Thanks so much! The problem was that the Service Account for SQL wasn't an administrator on the local machine. You're a genius!

Points awarded as deserved!
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