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Unable to install Software updates due to administrative rights problem.

Posted on 2008-10-05
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Last Modified: 2009-12-16
I have be trying to update my computer with software from Hewlett packards website.  I just got done reformatting my machine with windows XP.  Each time I try to install the software I get an error stating that I'm not logged on as an adminstrator even though the account I'm using is the adminstrators account.  I even right click on the software and use the "run as ... adminstrator"  option and get the error.  Is there other security sessions I am not changing that are affecting my capacity to install the software.  I was able to install other programs without any problems.
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Question by:drgabe
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5 Comments
 
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Expert Comment

by:scrathcyboy
ID: 22645949
Don't put the program on a removable drive.  Put it on the hard disk.  If the problem persists, make a new account for installing the software, with full administrator rights.  It is under control panel, user accounts.
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Author Comment

by:drgabe
ID: 22693724
I actually did try to save to the hard disk and install from there without success.  I will say that after I reformatted, my machine a drive letter of I: to the drive instead of C:.  I asked HP techs if this could be the problem and ofcourse since they were stumped, said absolutely.  They told me that the software looks for a C: drive.  I tried reassigning the drive letter but was unable since it is the boot volume.  Do you think there's a work around?

Sincerely

Drgabe
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scrathcyboy earned 250 total points
ID: 22695663
It is tricky, and you MUST follow the procedure exactly, else you may make XP unbootable, but these will tell you how to do it --

support.microsoft.com/kb/223188
support.microsoft.com/kb/307844
www.petri.co.il/change_system_drive_letter_in_windows_xp.htm

Read them all, and then you should be ready to do it -- follow instructions exactly !!  Good luck.
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Author Comment

by:drgabe
ID: 22759888
Thanks for the advice and instruction.  I did follow the link you suggested and although I do believe that I could execute the steps successfully, chose to leave the drive letter as it was.  No other problems have arisen and frankly the updates I was trying to install were not critical to my computer's operation.  I will consider your suggestion as the solution and thanks again.  

DrGabe
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LVL 44

Expert Comment

by:scrathcyboy
ID: 22760065
Sure it is OK to leave the drive as a non-C drive.  FYI in the future -- the reason this happens is if you ever but that boot drive as SLAVE on another system running XP, and you do the disk management in computer management, XP writes some bytes to the boot sector of the drive telling it that it is drive F or G, or whatever, not C.  Next time you reboot from that drive, the entire registry is rewriten, the damage is done!!
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