Remote Desktop Connection Stops Responding when connecting to Windows Server 2008 Terminal Services in Remote Administration Mode
Posted on 2008-10-05
When connecting to Windows Server 2008 (Standard) Terminal Services in Remote Administration mode with Remote Desktop Client, the desktop starts to load, then stops with the error "Explorer.exe has stopped responding". Three options are given: (1) search for a solution and restart explorer.exe, (2) close explorer .exe, and (3) wait for explorer.exe to respond. Selecting any of the options results in no change. This happens whether the connection is made with the latest version of the Remote Desktop Connection client from Windows Vista SP1 and Windows XP Pro SP3, or with the older version of the Remote Desktop Connection client from Windows 2000 Pro SP4.
This started happening suddenly after working without a problem for three weeks after the server was installed. I have been unable to correlate an event (such as updates installed) with this problem starting to occur.
Once a remote desktop session is hung, I am unable to log on from the console and must resort to turning off the power and restarting the server to be able to log on to a console session. Also, connections to external USB drives are lost, so scheduled backups do not execute.
There are no errors or warnings in either The System Log or the Application log.
I have checked the settings in Terminal Services on Windows Server 2008 and on the various clients. The clients are set for full screen display, the highest color resolution, and a broadband connection experience. TS Gateway is set to automatic detection. Authentication is set to "Connect and don't warn me". The server is set to override client settings. Idle sessions are set to be disconnected in 2 hours. Disconnected sessions are set to be ended in 10 minutes. In this situation the sessions are never ended.
I have tried reducing the color resolution, the experience connection settings and the display size without success.
Any help will be appreciated. Thanks.