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HP Photosmart 4280 Running on Server 2003 x64. Doesnt see scanner.

Posted on 2008-10-05
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Last Modified: 2013-12-15
I have a michine running Server 2003 x64 Standard and am trying to enable the printers scanning ability. The printer is an HP PhotoSmart 4280. HP Does not have any server drivers available on their site. I've used the XP X64 drivers which work perfectly for printing ONLY. I can see the scanner however in device manager. I cannot see it in "Scanners and Cameras" in control panel.
The HP software also upon install tells me that Server 2003 is an "Unsupported Operating System". I am not using it to print, I've simply extracted the installation files and manually went and had windows search for the proper drivers for each device, scanner and printer.

Has anyone ever experienced this problem or found a way to resolve it?
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Question by:mtcginc
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asrdias earned 500 total points
ID: 22646847
Things to check ...

is the Windows Image Acquisition Service running and set as automatic ?
Is yes... It should be starting under the LocalService account chage it to start under localSystem account

The thing is that in XP it start under LocalSystem account but that configuration can compromise a Windows 2003 Security so In W2k3 is set to start under the localService account. This might bring compatibility issues with drivers created for XP.

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Author Closing Comment

by:mtcginc
ID: 31503282
PERFECT!!! Thank you very much. The scanner now works as it should.
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by:mtcginc
ID: 22646908
Alrighty, Now the OS sees the printer however it will not scan. When i navigate though the vizard and it goes to scan i get" The current picture could not be copied. To copy this picture clock "Try Again". To stop copying click "Cancel". I click Try again and the message reappears a split second later...
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by:asrdias
ID: 22646938
So  waht did you changed for the OS to see the scanner ? Started the WIA or changed the account on witch the service Starts ?
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by:mtcginc
ID: 22646952
I did both. I started WIA and set it to LocalSystem account. I also tried running it under local administrator. That didn't work.
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by:asrdias
ID: 22646984
Well... the driver are for XP not for W2k3... so is to expect that something might no work properly.
Are u using it via Wireless or via USB cable ?

I will setup a W2k3 x64 as I have that same printer available here and do some testing.... see if I found a workaround...
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Author Comment

by:mtcginc
ID: 22646992
That would be perfect, thank you so much. I am using the printer though a USB cable.

If you could send me an email that would be great.
kirby80390@hotmail.com
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by:asrdias
ID: 22664643
Updates so far...

The driver is not compatible with w2k3 x64. still trying to go arround but looks lika e driver issue
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Author Comment

by:mtcginc
ID: 22683861
Ahh, i see. Thank you very much for the effort. I've since purchased an HP Officejet 6310 which again isnt compatable with server 2003 however it has network capabilities so it doesn't really matter.

Thank you very much for trying though.
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