catsup3
asked on
Sending Outlook 2007 distribution list doesn't work
Hi Guys,
Not sure if this is related to exchange or client, but we have recently migrated a lot of users onto SBS 2003, they are running exchange and a lot have a Outlook Distribution List saved in their contacts folder. They frequently update this and send it to the other users who in turn save it/overwrite the old one. The problem is since the migration whenever I send this Distribution List in "Outlook format" the recipient receives it as a .MSG file and it is completely empty apart from a "From Address"!?
I have tried sending Outlook 2007 to 2007 and same issue. I have tried changing the format RTF/HTML/Plain but all have the same problem.
I can save the Distribution list to desktop (or where ever) and then open it without a problem, but if I attach this file and send it, the recipient will just get a empty .msg file!
Any assistance would be greatly appreciated!
Cheers
John
Not sure if this is related to exchange or client, but we have recently migrated a lot of users onto SBS 2003, they are running exchange and a lot have a Outlook Distribution List saved in their contacts folder. They frequently update this and send it to the other users who in turn save it/overwrite the old one. The problem is since the migration whenever I send this Distribution List in "Outlook format" the recipient receives it as a .MSG file and it is completely empty apart from a "From Address"!?
I have tried sending Outlook 2007 to 2007 and same issue. I have tried changing the format RTF/HTML/Plain but all have the same problem.
I can save the Distribution list to desktop (or where ever) and then open it without a problem, but if I attach this file and send it, the recipient will just get a empty .msg file!
Any assistance would be greatly appreciated!
Cheers
John
ASKER
Hi Jeff,
I have tried a couple of ways - in contacts I can right click and go to "Send Full Contact" - "In Outlook format". The email encoding is HTML so it creates the mail with the list as an attachment.
I have also tried opening the list and selecting Send - "In Outlook format". It does the same thing, opens the email editor and creates the attachment.
I can open the attachment in this email editor and it is all correct but the receiver cannot.
I have attached some screen shots - email 1.png is the email editor prior to sending, email 2.png is the email as received, open attachement.png is what opens when i double click the attachment.
Just FYI I sending vCards works fine (I presume because they are plain text).
email-1.PNG
email-2.PNG
open-attachement.PNG
I have tried a couple of ways - in contacts I can right click and go to "Send Full Contact" - "In Outlook format". The email encoding is HTML so it creates the mail with the list as an attachment.
I have also tried opening the list and selecting Send - "In Outlook format". It does the same thing, opens the email editor and creates the attachment.
I can open the attachment in this email editor and it is all correct but the receiver cannot.
I have attached some screen shots - email 1.png is the email editor prior to sending, email 2.png is the email as received, open attachement.png is what opens when i double click the attachment.
Just FYI I sending vCards works fine (I presume because they are plain text).
email-1.PNG
email-2.PNG
open-attachement.PNG
Those still don't confirm what I was asking about the "form" type. Does the contact list actually state "Type: Distribution List" when you look at it's properties?
Jeff
TechSoEasy
Jeff
TechSoEasy
ASKER
Hi Jeff,
When I look at the properties it says "Type: Distribution List" - see the first image.
However in when I go to the properties in as the recipient it says "Type: Message (HTML)" - see the second image.
properties.PNG
properties-1.PNG
When I look at the properties it says "Type: Distribution List" - see the first image.
However in when I go to the properties in as the recipient it says "Type: Message (HTML)" - see the second image.
properties.PNG
properties-1.PNG
ASKER CERTIFIED SOLUTION
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Please look at the example below to confirm that the list is actually being created using the right "form" type.
Jeff
TechSoEasy
list.png