Sending Outlook 2007 distribution list doesn't work

Posted on 2008-10-05
Last Modified: 2012-05-05
Hi Guys,

Not sure if this is related to exchange or client, but we have recently migrated a lot of users onto SBS 2003, they are running exchange and a lot have a Outlook Distribution List saved in their contacts folder.  They frequently update this and send it to the other users who in turn save it/overwrite the old one.  The problem is since the migration whenever I send this Distribution List in "Outlook format" the recipient receives it as a .MSG file and it is completely empty apart from a "From Address"!?
I have tried sending Outlook 2007 to 2007 and same issue.  I have tried changing the format RTF/HTML/Plain but all have the same problem.
I can save the Distribution list to desktop (or where ever) and then open it without a problem, but if I attach this file and send it, the recipient will just get a empty .msg file!
Any assistance would be greatly appreciated!

Question by:catsup3
  • 3
  • 2
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22653138
How are you sending the list?  While viewing your contacts, if you right-click on the list item and select "Send Full Contact" > In Outlook Format, does that work?

Please look at the example below to confirm that the list is actually being created using the right "form" type.


Author Comment

ID: 22655292
Hi Jeff,

I have tried a couple of ways - in contacts I can right click and go to "Send Full Contact" - "In Outlook format".  The email encoding is HTML so it creates the mail with the list as an attachment.

I have also tried opening the list and selecting Send - "In Outlook format".  It does the same thing, opens the email editor and creates the attachment.

I can open the attachment in this email editor and it is all correct but the receiver cannot.

I have attached some screen shots - email 1.png is the email editor prior to sending, email 2.png is the email as received, open attachement.png is what opens when i double click the attachment.

Just FYI I sending vCards works fine (I presume because they are plain text).

LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22715298
Those still don't confirm what I was asking about the "form" type.  Does the contact list actually state "Type: Distribution List" when you look at it's properties?


Author Comment

ID: 22718113
Hi Jeff,

When I look at the properties it says "Type: Distribution List" - see the first image.
However in when I go to the properties in as the recipient it says "Type: Message (HTML)" - see the second image.

Accepted Solution

catsup3 earned 0 total points
ID: 23781817
Sending distribution lists only works when sending to recipients inside the same Exchange organisation or to a POP account. Microsoft have since confirmed that this is 'by design'.

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now