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Sending Outlook 2007 distribution list doesn't work

Posted on 2008-10-05
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Last Modified: 2012-05-05
Hi Guys,

Not sure if this is related to exchange or client, but we have recently migrated a lot of users onto SBS 2003, they are running exchange and a lot have a Outlook Distribution List saved in their contacts folder.  They frequently update this and send it to the other users who in turn save it/overwrite the old one.  The problem is since the migration whenever I send this Distribution List in "Outlook format" the recipient receives it as a .MSG file and it is completely empty apart from a "From Address"!?
I have tried sending Outlook 2007 to 2007 and same issue.  I have tried changing the format RTF/HTML/Plain but all have the same problem.
I can save the Distribution list to desktop (or where ever) and then open it without a problem, but if I attach this file and send it, the recipient will just get a empty .msg file!
Any assistance would be greatly appreciated!

Cheers
John
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Question by:catsup3
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22653138
How are you sending the list?  While viewing your contacts, if you right-click on the list item and select "Send Full Contact" > In Outlook Format, does that work?

Please look at the example below to confirm that the list is actually being created using the right "form" type.

Jeff
TechSoEasy
list.png
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Author Comment

by:catsup3
ID: 22655292
Hi Jeff,

I have tried a couple of ways - in contacts I can right click and go to "Send Full Contact" - "In Outlook format".  The email encoding is HTML so it creates the mail with the list as an attachment.

I have also tried opening the list and selecting Send - "In Outlook format".  It does the same thing, opens the email editor and creates the attachment.

I can open the attachment in this email editor and it is all correct but the receiver cannot.

I have attached some screen shots - email 1.png is the email editor prior to sending, email 2.png is the email as received, open attachement.png is what opens when i double click the attachment.

Just FYI I sending vCards works fine (I presume because they are plain text).

email-1.PNG
email-2.PNG
open-attachement.PNG
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 22715298
Those still don't confirm what I was asking about the "form" type.  Does the contact list actually state "Type: Distribution List" when you look at it's properties?

Jeff
TechSoEasy
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Author Comment

by:catsup3
ID: 22718113
Hi Jeff,

When I look at the properties it says "Type: Distribution List" - see the first image.
However in when I go to the properties in as the recipient it says "Type: Message (HTML)" - see the second image.
properties.PNG
properties-1.PNG
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Accepted Solution

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catsup3 earned 0 total points
ID: 23781817
Sending distribution lists only works when sending to recipients inside the same Exchange organisation or to a POP account. Microsoft have since confirmed that this is 'by design'.
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