Solved

KB938127 won't install

Posted on 2008-10-05
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Last Modified: 2013-12-08
I can't get this "Critical IE7 Security Update" to Install.  Running XPSP3, and IE7 ver no. is 7.0.5730.11.
This extract from the logfile seems to indicate an incorrect version?

[KB938127-v2-IE7.log]
8.484: ================================================================================
8.484: 2008/10/05 15:04:11.156 (local)
8.484: C:\WINDOWS\SoftwareDistribution\Download\d51648e96c60b005ac5ef56d831670cb\update\update.exe (version 6.2.29.0)
8.484: Failed To Enable SE_SHUTDOWN_PRIVILEGE
8.500: Hotfix started with following command line: -q -z -er /ParentInfo:d27f2d77ac4e6d4f949cfbe93686028d
8.500: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is Greater or Equal To 7.0.5730.11
8.500: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is Less Than 7.1.0.0
8.500: Condition succeeded for section Test.IE7Install.Section in Line 1 of PreRequisite
12.906: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with error 0x2
12.906: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with error 0x2
12.906: DoInstallation: CleanPFR failed: 0x2
12.921: SetProductTypes: InfProductBuildType=BuildType.IP
12.937: SetAltOsLoaderPath: No section uses DirId 65701; done.
12.953: DoInstallation: FetchSourceURL for c:\windows\softwaredistribution\download\d51648e96c60b005ac5ef56d831670cb\update\update_SP2GDR.inf failed
12.953: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB938127-v2-IE7
12.968: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
13.000: BuildCabinetManifest: update.url absent
13.000: Starting AnalyzeComponents
13.000: AnalyzePhaseZero used 0 ticks
13.000: No c:\windows\INF\updtblk.inf file.
13.000: OEM file scan used 0 ticks
13.093: AnalyzePhaseOne: used 93 ticks
13.093: AnalyzeComponents: Hotpatch analysis disabled; skipping.
13.093: AnalyzeComponents: Hotpatching is disabled.
13.093: FindFirstFile c:\windows\$hf_mig$\*.*
13.625: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.718: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.734: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.796: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.796: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.828: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.828: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.031: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.031: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.109: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.234: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.328: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.562: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.718: KB938127 Setup encountered an error:  The  update.ver file is not correct.
15.250: AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch
15.250: AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch
15.250: AnalyzeForBranching used 0 ticks.
15.250: AnalyzePhaseTwo used 0 ticks
15.250: AnalyzePhaseThree used 0 ticks
15.250: AnalyzePhaseFive used 0 ticks
15.250: AnalyzePhaseSix used 0 ticks
15.250: AnalyzeComponents used 2250 ticks
15.250: Downloading 0 files
15.250: bPatchMode = FALSE
15.250: Inventory complete: ReturnStatus=0, 2297 ticks
15.250: KB938127 Setup encountered an error:  Files from the package are incompatible with files on your system.
15.328: Files from the package are incompatible with files on your system.
15.328: Update.exe extended error code = 0xf0f1
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Question by:cgrainger01
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7 Comments
 
LVL 27

Accepted Solution

by:
Jonvee earned 250 total points
ID: 22647546
Try updating the following two components of Xp, as shown in this link>

KB938127 will not install :
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3835850&SiteID=17
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LVL 27

Expert Comment

by:Jonvee
ID: 22647556
1) You will need to be in computer adminstrator mode to run these two

a) Windows scripting Host to 5.7 save to your desktop

support.microsoft.com/kb/952830

Run this

 

b) also save this to your Windows installer 4.5 desktop.

support.microsoft.com/kb/942288

Run this

 

2) Perform the folowwing in a command window, click on start, run, enter the letters "cmd"

 

net stop wuauserv

rmdir c:\%windir%\SoftwareDistribution

Regsvr32 WUPS2.dll

net start wuauserv

 

Reboot. Try installing the VML fix now.

 

1) ensures reliable environment to install programs.

2) Does two things. Removes any programs that are being attempted to install, and clears your folder for BITS. and registers any left over problems from Sp2. If Sp3 was installed before sp2 completed its setup routines. Fixes windows updates.

 

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LVL 27

Expert Comment

by:Jonvee
ID: 22647575
Or this previous thread & a 'fix' which may be quicker>

Windows update will not install Sec IE7 Update (KB938127):
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23730254.html

It states>
Download and open Dial-a-fix (http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles), check "Fix Windows Update:", and click "GO".
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Author Comment

by:cgrainger01
ID: 22651695
Jonvee -
What does the second suggestion you list above do?  I have had intermittent "update" problems for the last couple of years.  You mention it "ensures a reliable environment". I may want to do that if it works, although in your answer #1, the link seemed to show that some folks could not get those two operations to work.
The problem was actually resolved by simply downloading the latest version of IE7 from Microsoft and letting it install over the existing.  It added any patches it needed during the installation process, and the version now ends in ".13".  But if there is a way to "clean up" the update process, I'd like to try it if I understand what it is doing.  
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 22653355
My 2nd comment was simply an expansion of the 1st comment, although i could have clarified by writing <quote> and <unquote> around the pasted text.    

Reference>
2) Does two things. Removes any programs that are being attempted to install, and clears your folder for BITS. and registers any left over problems from Sp2. If Sp3 was installed before sp2 completed its setup routines. Fixes windows updates.
Could be re-written thus>
2) Does two things. Removes any programs that are in the process of being installed.  It also registers any "left over problems" from SP2, in the event that SP3 was installed before SP2 had completed its setup routines. It can fix certain Windows updates scenarios.

Reference>  1) ensures reliable environment to install programs.
i simply took this statement at face value.

>I have had intermittent "update" problems for the last couple of years<
Update problems are many and varied, each one having to be investigated(usually) separately.  
Here's a list which was published By Marc Liron.  Click on a particular error code for further details>
"Windows Update Errors":
http://www.updatexp.com/windows-update-errors.html

Occasionally an apparant solution will not work, which is the main reason i suggested the 'Dial-a-fix' which has worked for others.

If your update system now works ok i would be inclined to resist any attempt to "clean up" the update process, but just monitor it and watch for any spurious 'error' and deal with each individually.  Hope that has helped clarify.  
Thank you.
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Expert Comment

by:quaybj
ID: 27736294
DST update failed.
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Expert Comment

by:quaybj
ID: 27736354
sorry, didn't mean to comment, meant to bookmark that answer
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