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Getting error 1719 when installing or uninstalling software

Posted on 2008-10-05
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Last Modified: 2012-05-05
Hi

Just reaontly purchased a Asus laptop with windows vista. When I try and uninstall or install software I get the error message "The Windows Install service could not be accessed" etc with an eror number of 1719. Any help most appreciated. I have searched the net for information with no luck

chestera
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Question by:chestera
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PeteJThomas earned 2000 total points
ID: 22648723
I've found a few things that may help... One suggestion is to run msconfig (Start > type msconfig > Press Enter) go to Services tab, disable all services, then re-enable only essential services, ensuring that the Windows Install service is enabled. (so any services relating to 3rd party software etc, leave disabled). Restart your machine, and try installing something. It's possible that another service running on your machine is causing this problem - If doing this works, you'll then need to re-enable services either one at a time or in small groups, and continue to test until the problem comes back. Then you'll know which service was causing it...

Another person found that running the 'upgrade' CD fixed the problem - This does NOT mean booting from the CD etc, just literally running the CD from within Vista, choose to Upgrade, let it finish, and then the problem was gone.

Give these a try and let me know the result...

Thanks!

Pete
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Author Comment

by:chestera
ID: 22648783
petjthomas

Thanks Pete I will give that ago. It's late in the evening here so will get back to you in the morning

Alan
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Author Comment

by:chestera
ID: 22653731
petejthomas

Hi Pete. disabled all except any mention of windows. still getting error. Looks like I will have to reinstall windows. I didn't get a cd just an image currently on the hard drive and a rescue disk.

Alan
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LVL 19

Expert Comment

by:PeteJThomas
ID: 22659445
Hi Chestera, it may well be the rescue disk?? They should always provide you with a method of reinstalling Windows (ok so some MAY provide only an actual image as opposed to an install disk) - It's worth checking that rescue disk to see which one it is...

I'll have a look now for some more to try, let me know if you'd rather just reinstall in which case I'll stop looking...

Oh and have you tried installing/uninstalling anything in Safe mode?

Pete
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LVL 19

Expert Comment

by:PeteJThomas
ID: 22659493
Oh and I found this (which probably won't help unless you have the install CD) -

"The fix for this error 1719 is to upgrade windows vista from the install disc. This will overwrite the exisiting copy of windows but doesnt not format your drive so no files are lost. My windows installer works just fine and i didnt lose anything on my machine.The only other fix is to reinstall vista from scratch. Place disc in drive do not boot from disc and when it ask if you want to upgrade go ahead.Hope this helps out."

Source - http://forums.techarena.in/vista-help/730000.htm
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Author Comment

by:chestera
ID: 22663810
peterjthomas

Hi Pete. sorry for the delay but re installed vista and now all works ok. could I ask another question about permission. Tried to uninstall a third party software and get the "You need permission to perform this action" I am using a stand alone laptop and I am the only user

Alan
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Author Closing Comment

by:chestera
ID: 31503312
Thanks Pete
All working ok

Alan
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LVL 19

Expert Comment

by:PeteJThomas
ID: 22667022
You probably need to log on as the local administrator, as opposed to whatever account you created when you set Vista up.

You would've set an administrator password during the Vista set up - Log on as this user instead of your own account, and try again.

It's also worth checking that your own account is a member of the administrators group. You can do this using the Computer Management tool, which you can access in several ways. The easiest is probably to click on the Start menu, and simply type compmgmt.msc and press Enter.

In here, you will find 'Local Users and Groups', expand that, choose Groups, and open the Administrators group. Ensure your own username is listed as a member of this group, which should give your account similar permissions to the actual local administrator account.

If none of the above works, it could be that you changed your computer name from the name it had originally, and the administrator of the 'previous' machine is listed instead of the current one. Try the above and let me know, if it doesn't work I'll explain how to resolve the issue I just mentioned...

Thanks!

Pete
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Author Comment

by:chestera
ID: 22667306
petejthomas

Many thanks for your help Pete all the best

Alan
0
 

Author Comment

by:chestera
ID: 22674125
petejthomas

Appreciate your help with administrater. I didn't use a password on install, never changed the computer name and my name is in the administrater group I have only had the laptop for about two months and it came with vista ultimate so far not very impressed with Vista but I suposse this is the future now that XP not supported.

Alan
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LVL 19

Expert Comment

by:PeteJThomas
ID: 22676339
Hi again,

Vista has not been the screaming success that M$ hoped for... Admittedly I've had a few problems with it, but all have been resolved and when you finally settle in for the long haul all seems to work quite well (in my case at least). Again though, I've only used it at home - I've heard colleagues say that in a domain environment it's caused them no end of problems!

Anyway, M$ are set to release Vista successor some time next year I think (I heard that a while back so may not be accurate anymore), and a lot of companies are holding off for that. I personally try to make it my business to learn as much as poss about any new OS they release, as it may well become an integral part of my role to know it!

Have you tried disabling the UAC as well? There will always be a local administrator account, even if you didn't set one, although from what you've said it sounds like everything is normal, so I'm not sure why you're getting the error.

You could still try logging on as the local admin to see if that works, or you could create a new User, manually add it into the administrators group, and try logging on as that user to see if that sorts it.

Although first I would definitely try disabling the UAC, as this seems to cause all sorts of weird and wonderful issues such as the one you're getting... The easiest way to do this is to run msconfig again (as above in one of my previous posts), go to the 'Tools' tab, scroll down until you see 'Disable UAC' and select it. Then click Launch.

Once the cmd line has completed, you'll need to restart the laptop. Then try again and see what happens...

Pete
0
 

Author Comment

by:chestera
ID: 22676510
petejthomas

Hi Pete

I have read about disabling the UAC but the consensus seems don't as this will cause security  problems. I am running a stand alone laptop so possibly wont matter so I will disable

Once again thanks for you help

Alan
0
 
LVL 19

Expert Comment

by:PeteJThomas
ID: 22676553
No problem - There's no doubt that the UAC increases security, but I wouldn't hesitate to disable it whether I was using a standalone machine or a domain machine. It's not like with it disabled there are huge security holes or anything...

So don't worry about it, my UAC (and everyone I know that has Vista) has been disabled since day 1 and we've never had any issues... :)
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Author Comment

by:chestera
ID: 22676725
petejthomas

Ok will do. appriciated your help all the best

Alan
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