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File Errors When accessing data files on SBS 2003

Posted on 2008-10-06
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Last Modified: 2012-05-05
User has multiple Word 2003 docs on a data prtition on the server. When they access certain files, it throws an error and closes Word. If the file is either moved up one level or a new folder is created with a different name and the file is moved there, then the file will open with no issue. Security on the entire data partition has been verified. The Everyone group has Full Control and there are no assignments of "No Access" to interfere. It should also be noted that the data in question will not copy out using Windows Explorer or xcopy and that the data partition was cloned (using a Ghost Boot floppy) to a new disk to rule out hardware issues.. On the new disk, the files in question now longerr throw errors with Word, but they will not open.
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Question by:pbna
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4 Comments
 
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Assisted Solution

by:rylandd
rylandd earned 400 total points
ID: 22650187
It could be antivirus software causing the problem, so you could try disabling the AV scanner and any other options it has(access protection etc) and see if that helps.  If that helps, then you can start enabling some AV functions and keep testing until you find the part that is messing up your files.

If you have no AV software then that could also be the problem as you could have a virus :)
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Author Comment

by:pbna
ID: 22651257
I have verified that AV is not the cause of this issue. Status remains the same after testing.
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Expert Comment

by:rylandd
ID: 22659979
Did you disable the AV on the PC accessing the file too?  I had a similar problem with Symantec Endpoint Protection, and it wasnt the actual AV scanner but it was the Threat Protection on the client PC accessing the files.
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Accepted Solution

by:
pbna earned 0 total points
ID: 22704240
The issue has been resolved. We ended up putting a new HD in the server and reinstalling everything from scatch. In conjunction with this, we copied the data out to another box and deleted the partitions on that HD then repatitioned it on the newly reinstalled server and copied the data back in. Everything appears stable now.
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