I have a strange problem with outlook 2003 sp3 (11.8217.8221) part of office professional edition. outlook connects to my sbs server using rpc/http ok but some emails will not display in the preview window. I get a grey screen with the above message printed there. If i open the email as told to outlook gives an error: can't open this item. I have tried completely uninstalling and reinstalling office to no avail. please help.