Solved

Unable to print to specific tray

Posted on 2008-10-06
2
861 Views
Last Modified: 2013-12-15
In our HR department we have a HP Laserjet 4250dn.

The printer has 3 trays, 1 of which is a manual feed.

Tray 2 contains Plain A4, Tray 3 contains Pre-Printed Letter headed paper.

When printing from Word the user specifically selects Tray 3 (user needs to print a letter), however the printer ignores the request and prints to Tray 2.

I have tried the following:

- Disable Tray 1 (Manual Feed) on the print server.
- Set up two new queues, one for Plain and one for Letter (plain had Tray 3 and Tray 1 disabled, and letter had Tray 2 and Tray 1 disabled) but both still print to Tray 2.
- Checked physical printer and paper handling - all fine
- Changed physical printer setting and set tray 2 to Plain A4 and tray 3 to Pre-Printed.

Any Ideas?

Thanks,
0
Comment
Question by:WPHIT
2 Comments
 
LVL 1

Expert Comment

by:rylandd
ID: 22650123
The best way to do this I found is to set the printer options in Windows (Start Menu, Printers) and set the printer up with the types of paper in each tray.  Then in Word just select what type of paper to print on and it should auto select the right tray :)
0
 
LVL 15

Accepted Solution

by:
tntmax earned 500 total points
ID: 23235017
It could be that the normal.dot is broken for the user. Had the same problem just now, and that worked fine. This is in c:\documents and settings\<username>\application data\microsoft\templates. Just rename it, and Word will create a new one. See if that works.
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

I'm writing to share my clumsy experience in using this elegant tool so you can avoid every stupid mistake I made. (I leave it to the authorities to decide if this deserves a place in the Knowledge archives.)  Now that I am on the other side of my l…
Nice table. Huge mess. Maybe this was something you created way back before you figured out tabs or a document you received from someone else. Either way, using the spacebar to separate the columns resulted in a mess. Trying to convert text to t…
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now