Solved

Unable to print to specific tray

Posted on 2008-10-06
2
871 Views
Last Modified: 2013-12-15
In our HR department we have a HP Laserjet 4250dn.

The printer has 3 trays, 1 of which is a manual feed.

Tray 2 contains Plain A4, Tray 3 contains Pre-Printed Letter headed paper.

When printing from Word the user specifically selects Tray 3 (user needs to print a letter), however the printer ignores the request and prints to Tray 2.

I have tried the following:

- Disable Tray 1 (Manual Feed) on the print server.
- Set up two new queues, one for Plain and one for Letter (plain had Tray 3 and Tray 1 disabled, and letter had Tray 2 and Tray 1 disabled) but both still print to Tray 2.
- Checked physical printer and paper handling - all fine
- Changed physical printer setting and set tray 2 to Plain A4 and tray 3 to Pre-Printed.

Any Ideas?

Thanks,
0
Comment
Question by:WPHIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 1

Expert Comment

by:rylandd
ID: 22650123
The best way to do this I found is to set the printer options in Windows (Start Menu, Printers) and set the printer up with the types of paper in each tray.  Then in Word just select what type of paper to print on and it should auto select the right tray :)
0
 
LVL 15

Accepted Solution

by:
tntmax earned 500 total points
ID: 23235017
It could be that the normal.dot is broken for the user. Had the same problem just now, and that worked fine. This is in c:\documents and settings\<username>\application data\microsoft\templates. Just rename it, and Word will create a new one. See if that works.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
Microsoft Word is a program we have all encountered at some point, but very few of us have dug deep into its full scope of features, let alone customized it to suit our needs. Luckily making the ribbon (aka toolbar, first introduced in Word 2007) wo…
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question