Unable to print to specific tray
Posted on 2008-10-06
In our HR department we have a HP Laserjet 4250dn.
The printer has 3 trays, 1 of which is a manual feed.
Tray 2 contains Plain A4, Tray 3 contains Pre-Printed Letter headed paper.
When printing from Word the user specifically selects Tray 3 (user needs to print a letter), however the printer ignores the request and prints to Tray 2.
I have tried the following:
- Disable Tray 1 (Manual Feed) on the print server.
- Set up two new queues, one for Plain and one for Letter (plain had Tray 3 and Tray 1 disabled, and letter had Tray 2 and Tray 1 disabled) but both still print to Tray 2.
- Checked physical printer and paper handling - all fine
- Changed physical printer setting and set tray 2 to Plain A4 and tray 3 to Pre-Printed.