Change Blackberry Device for User in Blackberry Manager
I have the latest Blackberry Professional Software, and need to change a Users phone in Black Berry Manager. The user had to get a replacement phone, but I am not sure how to update the users phone, as it is still setup for the old Phone. Any help is appreciated.
ASKER
So if I send a wireless activation password, how does it is for the new phone? Wouldnt it send it for the old phone? Also, If I install the Blackberry Dektop Manager, will the phone then try to use the Desktop software to sync rather than the Server?
When you send the wireless activation, the server starts listening for a specific e-mail. You would take the new phone, and go through the "Enterprise Activation" process. This process sends that specific e-mail, and the server knows that you have used a different phone, and will begin to sync the new one with the server.
When you install the Desktop Manager software, you tell it you have a server, and it will not sync locally.
When you install the Desktop Manager software, you tell it you have a server, and it will not sync locally.
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I prefer the Desktop Manager method, as the user gets to keep virtually all of their old settings and e-mails. The wireless activation method works well to get most of the settings, but as amorgan2000 mentioned, only gets the last 5 days / 200 messages by default.
If your users are like mine (whiners!) they woudl most likely prefer all their settings and e-mails.
If your users are like mine (whiners!) they woudl most likely prefer all their settings and e-mails.
ASKER
Worked great. The user has only been on the system for about a week to 2 weeks, so this process is fine. Anything over 5 days he is not concerned about. Thanks!
Thanks. 5 days is usually good for most users and you can change it to 14 days and 750 messages on the server.
Failing that, you could right-click on the user's name, and send a wireless activation password. Once you activate the new device, it takes upwards of 4 hours for the info to be updated on the server, however e-mails will flow quickly.