Change Blackberry Device for User in Blackberry Manager

Posted on 2008-10-06
Last Modified: 2012-06-27
I have the latest Blackberry Professional Software, and need to change a Users phone in Black Berry Manager. The user had to get a replacement phone, but I am not sure how to update the users phone, as it is still setup for the old Phone. Any help is appreciated.
Question by:AccunetComm
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LVL 11

Expert Comment

ID: 22650582
The easiest way is to install the BlackBerry Desktop Manager application on the users's computer, and run the "Switch Device Wizard".

Failing that, you could right-click on the user's name, and send a wireless activation password. Once you activate the new device, it takes upwards of 4 hours for the info to be updated on the server, however e-mails will flow quickly.

Author Comment

ID: 22650704
So if I send a wireless activation password, how does it is for the new phone? Wouldnt it send it for the old phone? Also, If I install the Blackberry Dektop Manager, will the phone then try to use the Desktop software to sync rather than the Server?
LVL 11

Expert Comment

ID: 22650740
When you send the wireless activation, the server starts listening for a specific e-mail. You would take the new phone, and go through the "Enterprise Activation" process. This process sends that specific e-mail, and the server knows that you have used a different phone, and will begin to sync the new one with the server.

When you install the Desktop Manager software, you tell it you have a server, and it will not sync locally.
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Accepted Solution

amorgan2000 earned 500 total points
ID: 22650757
Don't use the Desktop Manager.  It will work, but it would work even if the device doesn't have a signal.  However, if you do that and the device hasn't been completely activated the carrier, you won't know it until the user has it.  
Just right click on the user and send a new wireless activation password or manually set one yourself.  Then take the users new device and perform the Enterprise Activation.  Once that happens the user will recieve no more e-mail on their old device  and they will get the last 5 days upto 200 messages on their new device.  Unless you changed that setting.  
Do a security wipe on their old device, once they are happy, to make sure their data isn't hanging around on the old device.
LVL 11

Expert Comment

ID: 22650788
I prefer the Desktop Manager method, as the user gets to keep virtually all of their old settings and e-mails. The wireless activation method works well to get most of the settings, but as amorgan2000 mentioned, only gets the last 5 days / 200 messages by default.

If your users are like mine (whiners!) they woudl most likely prefer all their settings and e-mails.

Author Closing Comment

ID: 31503437
Worked great. The user has only been on the system for about a week to 2 weeks, so this process  is fine. Anything over 5 days he is not concerned about. Thanks!

Expert Comment

ID: 22651321
Thanks.  5 days is usually good for most users and you can change it to 14 days and 750 messages on the server.  

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