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It appears that a virus replace my x64 bit version of TranscodingService.exe for Exchange 2007 was replaced with a x32 version. Where would I find another copy of the x64 bit version?

Posted on 2008-10-06
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Last Modified: 2013-11-29
Apparently, a recent virus on my 64 bit Exchange 2007 server had replaced the TranscodingService.exe with a 32 bit version of the executable. Where can I find a replacement 64 bit version of the TranscodingService.exe  executable?

EVENT LOG ENTRY:

The program or feature "\??\G:\Exchange\ClientAccess\owa\bin\DocumentViewing\TranscodingService.exe" cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.

 
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Question by:KvMcCabe
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5 Comments
 
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Expert Comment

by:bribri007
ID: 22650527
have you tried a repair from the add/remove programs menu?  If that doesn't work, you can probably copy the file from another exchange install if available.

Do you have a backup of the server from which you could pull the file?
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Expert Comment

by:bribri007
ID: 22650539
err scratch the repair option.  I don't see one know that I'm looking...
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Accepted Solution

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bribri007 earned 1000 total points
ID: 22650695
If you haven't installed the update described in http://support.microsoft.com/kb/953747 you could obtain that, and that should replace the file you are having trouble with.
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Author Comment

by:KvMcCabe
ID: 22650731
Ok, I'll give it a try later, since the server will probably require a restart and I don't want to disturb the end user clients.
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Author Closing Comment

by:KvMcCabe
ID: 31503439
I was able to download the Exchange 2007 SP1 as you suggested, but I wasn't able to install it due to open process issues. I was able to however, extract the 64 bit version of the necessary file from the Exchange 2007 SP1 upgrade directory and replace it for the incorrect 32 bit version.
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