We help IT Professionals succeed at work.

windows 2003 server reboot results in grey screen

2,056 Views
Last Modified: 2013-11-22
A generic Trojan was detected on a windows 2003 server by both Panda Anti-virus and Kapersky. It is believed that Kapersky cleaned the virus, but after a reboot the server goes to grey screen without the ability to logon. Originally the server was not contactable, however a repair of the windows system files has meant that we can now ping the server and connect to existing shares. We can also manage the server via computer management from other server. However, we are unable to logon local or via remote desktop.
 What is the solution for this?
How to Logon Locally to the server?
Any information about this virus/trojan and how to prevent these things in future will be very helpful.

Comment
Watch Question

Have you tried to boo in to Safe Mode and run Autoruns (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) to check out the potential culprit?

What is an error message when you are trying to lgoin? If you able remotely manage the computer have you check out the services / user accounts on the server?

Commented:
At the grey screen:

CTRL+ALT+DEL (can you bring up task manager?)

If so, go to the FILE drop down menu>>Select RUN>>and type explorer.exe

Are you in the driver's seat now?

If so, post back and we can get you back and running. The above was just to get you logged on and in the driver's seat. Sounds like we still have a system to fix and/or clean.

John

Author

Commented:
FAO: igor-1965

Thanks for your advice regarding Autoruns, I have just downloaded this and will try your solution later today. I am just waiting to hear back from an external consultant, before I try any other solutions.

FAO: ChiefIT

Thanks for the information, but I have already tried your solution. Unfortunately the server does not respond to CTRL+ALT+DEL, the screen remains grey with a mouse pointer. If you try to remote desktop to the server, it makes a connection for a second you see the same grey screen and then the RDP session closes.

This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Commented:
Try logging on with safemode using VGA support. You might have a driver conflict.

Author

Commented:
Thanks for the help. we are waiting for a replacement equipment before we make any changes on the existing one. I will get back to you as soon as we try the stuff you have mentioned

Commented:
It's a shame:

I think I found your answer too late. Seems to be a known issue.

http://support.microsoft.com/kb/924995/en-us
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.