We help IT Professionals succeed at work.

Windows XP unresponsive unless I cntl-alt-del.

549 Views
Last Modified: 2012-05-05
We have a customer with a HP Compaq 6710b notebook (on a docking station) running XP SP3.  Also running Symantec Endpoint Protection.  Client's machine is not on a domain.  Client has recently complained of the system locking up on startup.  He has waited for over an hour in some cases, then system will act normally.  We have determined that if the user does nothing more than hit the cntl-alt-del key combination the system will return to normal.  Do not even have to kill any process, just hit cntl-alt-del.  This occurs in safe mode as well.
Comment
Watch Question

I have had a lot of problems with the big commercial AV products lately.  It seems that they are more concerned in selling new licenses, so they keep adding "features".  Every feature they add seems to make computers run even slower.  You can try disabling Norton and/or switching to a free AV solution like Avast.  The free products can be pretty good, and they aren't concerned with adding features to sell more licenses.

Commented:
Once the user is in go to start run and type "sfc /scannow"  without the quotes. If that does not work, try re-running  the SP3. I f all else fails you will need to do a repair install of XP on the system.
Speshalyst Tech Support professional
CERTIFIED EXPERT

Commented:
The same behavious happen on my Dell Latitude D610.  the computer would stay "hung" at startup.

I hit the power button and it'd say something on the lines of "there are other users logged in. shutting down might make them lose data" ..  i say ok.. and it goes right thru ..

I observed that this happens. when i shut down my machine.. but close the lid before it is completely shut down.. if I wait for the shutdown process to complete before i close the lid.. it works normally...

Mike LaForestIT Manager

Author

Commented:
I don't really want to switch AV on them as they are using it throughout their agency field offices.  This is the only user having issue and they all have the same hardware.  I saw one post that said to disable Sysplant for NT in the device manager, but same result.  Even in Safe Mode.

I tried a restore point to a few days before the behavior started and the results are the same.

I will give "sfc /scannow" a try and also re-install of SP3.
Mike LaForestIT Manager

Author

Commented:
Tried both sfc /scannow and SP3 reinstall and still could not get this to work. Looks like a repair install of XP might be the only option.
IT Manager
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.