Call transfer full consult is not working - Cisco

Posted on 2008-10-06
Last Modified: 2012-05-05
Call transfer full consult is not working properly, blind transfer is working instead.

Thanks in advance for your support.
max-ephones 52

max-dn 100

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 5

voicemail 5500

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line mode is single


time-format 24

date-format dd-mm-yy

timezone 23 W. Europe Standard/Daylight Time

secondary-dialtone 9

call-forward pattern .T

transfer-pattern .T

keepalive 30

timeout interdigit 5

timeout busy 5

timeout ringing 180

caller-id name-only: enable

system message XXXXXXXXXXX

web admin system name XXXXXXXXXXXX

web admin customer name Customer

edit DN through Web:  enabled.

edit TIME through web:  enabled.

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp 7960 Sep 16 2008 12:57:35

transfer-system full-consult

login timeout 5

auto assign 1 to 42

local directory service: enabled.

Extension-assigner tag-type ephone-tag

As you can see, transfer-system full-consult is enabled.

This is the ephone-dn config where I'm trying from:

ephone-dn  34

 number 5025

 label Alejandro Perez [5025]

 description Alejandro Perez (IT)

 name Alejandro Perez (IT)

 call-forward noan 5500 timeout 18

 hold-alert 30 originator

Open in new window

Question by:alexsaiz
  • 3
  • 2

Accepted Solution

icanhelp earned 500 total points
ID: 22677806

You did not show your full config so I couldn't see if you had more than 1 dn configured for each ephone.  Full consult transfers require 2 channels in a nutshell which sort of explains why blind xfer is working and not full consult xfer.

Alternatively, you could reconfigure your phones to use dual line parameters and this would take care of it.

Author Comment

ID: 22678033
How can I configure 2 channels in a nutshell?
How can I configure a phone to use dual line?


Expert Comment

ID: 22678183
instead of:  ephone-dn
use:  ephone-dn dual-line
This will give you 2 lines on your ephone dn.  Take a look at the following link and scroll down thru the tutorial on ephone and it will provide you with a visual presentation on the difference:

Author Comment

ID: 22678235
Thanks!!! Do I have to change all the ephone-dn one by one or is it possible to do it all at the same time?

Expert Comment

ID: 22678375
one by one

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now