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Call transfer full consult is not working - Cisco

Posted on 2008-10-06
Medium Priority
Last Modified: 2012-05-05
Call transfer full consult is not working properly, blind transfer is working instead.

Thanks in advance for your support.
max-ephones 52
max-dn 100
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 5
voicemail 5500
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line mode is single
moh music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 23 W. Europe Standard/Daylight Time
secondary-dialtone 9
call-forward pattern .T
transfer-pattern .T
keepalive 30
timeout interdigit 5
timeout busy 5
timeout ringing 180
caller-id name-only: enable
system message XXXXXXXXXXX
web admin system name XXXXXXXXXXXX
web admin customer name Customer
edit DN through Web:  enabled.
edit TIME through web:  enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp 7960 Sep 16 2008 12:57:35
transfer-system full-consult
login timeout 5
auto assign 1 to 42
local directory service: enabled.
Extension-assigner tag-type ephone-tag
As you can see, transfer-system full-consult is enabled.
This is the ephone-dn config where I'm trying from:
ephone-dn  34
 number 5025
 label Alejandro Perez [5025]
 description Alejandro Perez (IT)
 name Alejandro Perez (IT)
 call-forward noan 5500 timeout 18
 hold-alert 30 originator

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Question by:alexsaiz
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Accepted Solution

icanhelp earned 1500 total points
ID: 22677806

You did not show your full config so I couldn't see if you had more than 1 dn configured for each ephone.  Full consult transfers require 2 channels in a nutshell which sort of explains why blind xfer is working and not full consult xfer.

Alternatively, you could reconfigure your phones to use dual line parameters and this would take care of it.

Author Comment

ID: 22678033
How can I configure 2 channels in a nutshell?
How can I configure a phone to use dual line?


Expert Comment

ID: 22678183
instead of:  ephone-dn
use:  ephone-dn dual-line
This will give you 2 lines on your ephone dn.  Take a look at the following link and scroll down thru the tutorial on ephone and it will provide you with a visual presentation on the difference:


Author Comment

ID: 22678235
Thanks!!! Do I have to change all the ephone-dn one by one or is it possible to do it all at the same time?

Expert Comment

ID: 22678375
one by one

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