Call transfer full consult is not working - Cisco

Posted on 2008-10-06
Last Modified: 2012-05-05
Call transfer full consult is not working properly, blind transfer is working instead.

Thanks in advance for your support.
max-ephones 52

max-dn 100

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 5

voicemail 5500

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line mode is single


time-format 24

date-format dd-mm-yy

timezone 23 W. Europe Standard/Daylight Time

secondary-dialtone 9

call-forward pattern .T

transfer-pattern .T

keepalive 30

timeout interdigit 5

timeout busy 5

timeout ringing 180

caller-id name-only: enable

system message XXXXXXXXXXX

web admin system name XXXXXXXXXXXX

web admin customer name Customer

edit DN through Web:  enabled.

edit TIME through web:  enabled.

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp 7960 Sep 16 2008 12:57:35

transfer-system full-consult

login timeout 5

auto assign 1 to 42

local directory service: enabled.

Extension-assigner tag-type ephone-tag

As you can see, transfer-system full-consult is enabled.

This is the ephone-dn config where I'm trying from:

ephone-dn  34

 number 5025

 label Alejandro Perez [5025]

 description Alejandro Perez (IT)

 name Alejandro Perez (IT)

 call-forward noan 5500 timeout 18

 hold-alert 30 originator

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Question by:alexsaiz
  • 3
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Accepted Solution

icanhelp earned 500 total points
ID: 22677806

You did not show your full config so I couldn't see if you had more than 1 dn configured for each ephone.  Full consult transfers require 2 channels in a nutshell which sort of explains why blind xfer is working and not full consult xfer.

Alternatively, you could reconfigure your phones to use dual line parameters and this would take care of it.

Author Comment

ID: 22678033
How can I configure 2 channels in a nutshell?
How can I configure a phone to use dual line?


Expert Comment

ID: 22678183
instead of:  ephone-dn
use:  ephone-dn dual-line
This will give you 2 lines on your ephone dn.  Take a look at the following link and scroll down thru the tutorial on ephone and it will provide you with a visual presentation on the difference:

Author Comment

ID: 22678235
Thanks!!! Do I have to change all the ephone-dn one by one or is it possible to do it all at the same time?

Expert Comment

ID: 22678375
one by one

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