Solved

How to Get "Display Name" Working in Exchange 2007

Posted on 2008-10-06
7
179 Views
Last Modified: 2010-03-06
We host several e-mail domains on our Exchange 2007 server.  We want e-mail sent by Exchange to show the display name instead of the mailbox name. For instance, suppose we have three mailboxes, support_domaina, support_domainb and support_domainc. When we use "send as" and send e-mail as support_domaina the recipient sees the e-mail as coming from "support_domaina" instead of the display name, "Support". Short of making changes in Outlook is there a way in Exchange so the display name appears in the e-mail instead of the mailbox name?
0
Comment
Question by:adoughe
  • 4
  • 3
7 Comments
 
LVL 9

Expert Comment

by:Dan Arseneau
ID: 22655319
0
 
LVL 1

Author Comment

by:adoughe
ID: 22656004
DanArseneau, thanks for your post.  Your solution though involves changes in Outlook. I am seeking an Exchange server method, a way in Exchange so the recipient sees the display name.  For example, if someone in our help desk responds to a message to support@domaina.com, i would want it to be possible for him or her to "send as" support_domaina and it not be seen as coming from support_domaina but instead coming from "Support". In Active Directory there is a "display name". I want to know if when "sending as" that display name it can be shown and not require the sender to reconfigure his e-mail address in Outlook.
0
 
LVL 9

Expert Comment

by:Dan Arseneau
ID: 22656052
If you're sending with POP/IMAP or Outlook configured as such, the setting is on the client side.  If you are using Outlook off Exchange, the Display Name in ADU&C should be what is seen.  Hope that helps.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 9

Accepted Solution

by:
Dan Arseneau earned 500 total points
ID: 22656053
If you're sending with POP/IMAP or Outlook configured as such, the setting is on the client side.  If you are using Outlook off Exchange, the Display Name in ADU&C should be what is seen.  Hope that helps.
0
 
LVL 1

Author Comment

by:adoughe
ID: 22659393
DanArseneau,  thanks for your reply. It is Outlook 2003 and Outlook 2007 using Exchange.  The display name in AD is ignored.  If the user is support_domaina and the display name in AD is "Support" the e-mail appears as coming from support_domaina. We need our help desk to be able to "send as" several different support accounts and we need to get the display name working.
0
 
LVL 1

Author Comment

by:adoughe
ID: 22786654
DanArseneau,
I realize now how it works.  It is possible to "send as" a distribution list and that is what I was attempting to do.  I can send e-mail fine as a DL but I have discovered the display name only works for a user in AD. So we will have to create individual user accounts for each support address. Thanks for your help.
0
 
LVL 9

Expert Comment

by:Dan Arseneau
ID: 22786756
Great!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Utilizing an array to gracefully append to a list of EmailAddresses
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question