How to Get "Display Name" Working in Exchange 2007
We host several e-mail domains on our Exchange 2007 server. We want e-mail sent by Exchange to show the display name instead of the mailbox name. For instance, suppose we have three mailboxes, support_domaina, support_domainb and support_domainc. When we use "send as" and send e-mail as support_domaina the recipient sees the e-mail as coming from "support_domaina" instead of the display name, "Support". Short of making changes in Outlook is there a way in Exchange so the display name appears in the e-mail instead of the mailbox name?
Dan Arseneau
http://office.microsoft.com/en-us/outlook/HA011507601033.aspx
ASKER
DanArseneau, thanks for your post. Your solution though involves changes in Outlook. I am seeking an Exchange server method, a way in Exchange so the recipient sees the display name. For example, if someone in our help desk responds to a message to support@domaina.com, i would want it to be possible for him or her to "send as" support_domaina and it not be seen as coming from support_domaina but instead coming from "Support". In Active Directory there is a "display name". I want to know if when "sending as" that display name it can be shown and not require the sender to reconfigure his e-mail address in Outlook.
If you're sending with POP/IMAP or Outlook configured as such, the setting is on the client side. If you are using Outlook off Exchange, the Display Name in ADU&C should be what is seen. Hope that helps.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
DanArseneau, thanks for your reply. It is Outlook 2003 and Outlook 2007 using Exchange. The display name in AD is ignored. If the user is support_domaina and the display name in AD is "Support" the e-mail appears as coming from support_domaina. We need our help desk to be able to "send as" several different support accounts and we need to get the display name working.
ASKER
DanArseneau,
I realize now how it works. It is possible to "send as" a distribution list and that is what I was attempting to do. I can send e-mail fine as a DL but I have discovered the display name only works for a user in AD. So we will have to create individual user accounts for each support address. Thanks for your help.
I realize now how it works. It is possible to "send as" a distribution list and that is what I was attempting to do. I can send e-mail fine as a DL but I have discovered the display name only works for a user in AD. So we will have to create individual user accounts for each support address. Thanks for your help.
Great!