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I am getting runtime error 2120

Posted on 2008-10-06
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Last Modified: 2012-05-05
Hello,

I am getting a runtime 2120 error on a destop using xp pro and outlook 2003, everytime the users tries to print an email the runtime error shows up? I uninstalled and reinstalled office 2003 which worked only once then the problem reappeared.
Thanks
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Question by:Tapostol
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war1 earned 250 total points
ID: 22653209
Hello Tapostol,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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Author Comment

by:Tapostol
ID: 22772885
Thanks

But I did not have to go that route.

Tom
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LVL 97

Expert Comment

by:war1
ID: 22773155
Tom, what fixed your problem?
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