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Backup Exec 12 - Problems with Logon Credentials

Posted on 2008-10-06
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I'm having a bit of difficulty getting Backup Exec 12 to run on a specific backup job.  It appears that the problem is due to logon credentials, although I'm not sure why or how.  The error keeps stating "Access is denied to Remote Agent".  However, I'm fairly certain that I'm not using the Remote Agent.  This is an SBS2003 Server running Exchange 2003 and Sharepoint Services 2.0.  The backup job in question is a basic tape job that pretty much backs everything up.  My test-runs work fine.  The error is only produced upon actually attempting the backup job for real.  If I go into the "Resource Credentials" tab for the backup job and do the credentials test, each resource passes the test except for the highest level resource (The server level), which returns the error "Communications Error".  Stangely enough, if I log onto the same server remotely using RDP with the same exact credentials, the tests all pass the credentials test.  This has me baffled.

Any advise?
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Question by:zagnutttt4
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jacodalet earned 1500 total points
ID: 22653476
what logon credentials do you use? domain or local
ok, so you got 1 BE server backing up another server data and you are not using the remote agent.
install the remote agent, first of all you have to access your BE server!

\\yourservername\c$\Program Files\Symantec\Backup Exec\Agents\
you will see that there is directories called RAWS32 that is for 32bit machines, copy the entire directory over to your server that you want to backup data from.
then open command prompt
go to directory
and run the file called (setupaa.cmd)
this will install the remote agent and then you can test this and see what is happening.
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by:zagnutttt4
ID: 22653558
Hello jacodalet;

I am using domain credentials.  I have 1 BE server backing itself up - I"m not using the remote agent, at least intentionally, in any way.  Everything that this particular backup job is backup up is directly on the same machine that BE 12 is installed on.  It does show that the remote agent is insalled on this machine, however, so I'm not sure why it is installed and/or how it's getting used.  I do have another server on the network that has BE12 on it, but it is standalone to that particular server and has its own backup jobs containing selection lists of resources that are specific to that machine.
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