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New exchange 2003 user not being added to global address list.

Posted on 2008-10-06
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Last Modified: 2009-09-16
I added a new user in active directory (new hire at a client of mine).  The user appears to not be added to the global address list and its been about a week.  All of the other users in the past have worked fine.  But the problem is i use a fax program called Zetafax.  Zetafax gets it user list by exporting the exchange global address list and integrates the users account to their email.  I can't do this for this user because when it pulls the address list she is not on it.
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Question by:xplit871
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LVL 32

Expert Comment

by:gupnit
ID: 22653482
Hi
Try running the Recipient Update Service Manually and see if it populates the GAL
Thanks
Nitn
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Author Comment

by:xplit871
ID: 22654271
doesnt seem to work
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Expert Comment

by:gupnit
ID: 22654346
Well,
How the FAX software pick up GAL, from local Outlook or directly from Exchange.
Thanks
Nitin
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Author Comment

by:xplit871
ID: 22655179
exchange
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Author Comment

by:xplit871
ID: 22655184
theres an exchange connector
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LVL 32

Expert Comment

by:gupnit
ID: 22657869
Hi,
Can you confirm if other users are able to see the new User in GAL or not.
Also, look at this Artcile : http://support.microsoft.com/kb/254030
Thanks
Nitin
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Author Comment

by:xplit871
ID: 22662859
No, others can not see her in the GAL.  I havent made any changes to the server, this user just wasnt added when the account was made for some reason.
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Expert Comment

by:gupnit
ID: 22662896
Can you please login to OWA using the User credentials and confirm if login is successful.
Also send an external mail from the ID and see what you get
Thanks
Nitin
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Accepted Solution

by:
gupnit earned 2000 total points
ID: 22968178
Hi,
I had written this article for situations oike yours...see it here
http://www.nitingupta.in/articles/exchange2003/Exchange2003_New_User_Not_in_GAL.asp
Thanks
Nitin Gupta (gupnit)
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