New exchange 2003 user not being added to global address list.

I added a new user in active directory (new hire at a client of mine).  The user appears to not be added to the global address list and its been about a week.  All of the other users in the past have worked fine.  But the problem is i use a fax program called Zetafax.  Zetafax gets it user list by exporting the exchange global address list and integrates the users account to their email.  I can't do this for this user because when it pulls the address list she is not on it.