Exchange Cached Mode Grayed/Greyed Out...

I cannot select chached mode on a client pc.  

1. I am not using Terminal Server
2. There are no Group Policies preventing this
3. I've looked for the OST & CachedMode regkeys, but they are not present
4. It works fine on other users

Any ideas?
smcitsvAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

tenaj-207Commented:
It may be a corrupt windows profile.  To isolate the issue try logging in with a different user and see if the same problem occurs.
It may be a corrupt Outlook profile.  Try deleting the profile and re-creating the profile.
It may be an issue with DNS.  Try re-adding the profile using the IP address instead of the domain name.
0
smcitsvAuthor Commented:
Tried different windows profile and same problem.
Tried new Outlook profile and same problem.
Name resolves, so it's not DNS.  

Any other ideas?
0
gupnitCommented:
Hi,
Check the registry key and set as HKCU\Software\Microsoft\Office\12.0\Outlook\OST\NoOST = 0 (hex)
Start Outlook and try
Cheers
Nitin

 
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Learn More
gupnitCommented:
0
tenaj-207Commented:
To restate; you logged into the computer with a different user and setup Outlook and the cached box was still grayed out, right?

What about logging in as the local administrator (change the domain to the local computer) then try configuring Outlook.

If that works it would mean that you need to remove the computer from the domain and re-add it.
0
smcitsvAuthor Commented:
Yes, I logged onto the computer using a different user adn setup Outlook and the cached box was still grayed out.

So... I logged onto the system using the local admin account and I do have the option of cached mode.  I removed and re-added the system to the domain, but the problem came right back.

I also modified the registry and changed the key specified in the link above to 84 01 00 00 and still have the same problem.

Local admin is ok, but all domain users have the problem - even after disjoining/rejoining to the domain.

Any more ideas???  Thanks for the help!!
0
tenaj-207Commented:
Remove the PC from the Domain, change it's name then rejoin it.
0
gupnitCommented:
Hi
Temporarily give the user Local Admin rights, enable Cache Mode andd setup his Outlook Profile
And then remove the Local Admin rights and see if it works
Thanks
Nitin
0
tenaj-207Commented:
Good Call qupnit!
0
smcitsvAuthor Commented:
User already has local admin rights

tried multiple user accounts with admin rights, including mine (domain admin)

changed name of pc and rejoined to domain.

Still... no option to enable cached mode.

I'm still trying... keep the ideas coming!!

Thanks,
0
tenaj-207Commented:
I think we can be sure that this is an issue in the registry.  Compare the key located at qupnit's link with your computer and make sure they match.  You could even export your key from your computer and then backup the problem PC key and then import your key into problem PC and then reboot, and then.... let us know what happens.
0
smcitsvAuthor Commented:
Registry hacking... this is where it gets fun.

OK, exported my regkey and imported it on the problem pc - rebooted.

I now see a new profile (the one from my pc), and when I click view the Exchange cache mode is grayed out :(

Next?
0
tenaj-207Commented:
Lets do some group policy troubleshooting.  In the linked post it reviews two ways to reset the GPO back to defaults (see the two posts).

http://www.tek-tips.com/viewthread.cfm?qid=1468944&page=5
0
gupnitCommented:
Hi,
I would give you a simple solution here, since Admin is working and User not working, hence there is an issue with Registry or Profile setting (like tenaj also said)....
  • Do one thing reboot PC
  • Login with Admin Login
  • Goto My Computer --> Properties --> Advacned --> User Profiles --> Settings
  • Here Select the Administrator Profile and click COPY TO
  • Copy the profile to the User's Profile
  • Now reboot and login as User, see if Outlook is still greayed out
Assumption:
  • Admin Login is working fine
  • User PC is a kind of new PC with no much of Data in the user's actual Profile Folder and his data is outside of his profile
  • If he has any favorates then save them outside and copy later (I hope u understood my concern)
CHeers
Nitin
0
smcitsvAuthor Commented:
OK... it's deffinately a GPO issue.  I logged into the pc using an account that bypasses the policies and it worked fine.  Any other account (including domain admin accounts) that have the GPO's applied to them don't work.

Now I'm giong to look at my GPO's and see what's causing this.  I'll report back the findings soon.

Thanks for all the help... we're almost there.
0
smcitsvAuthor Commented:
Found it... Domain Policy, User Settings, Admin Templates, MS Office/Email

Disable Cached Exchange Mode on new profiles - Enabled
Check to disable Cached Exchange Mode on new profiles - Enabled

This whole time I had already eliminated GPO as a possible cause, but upon further testing found that my user account was not applying the domain policies.  For some reason when I login to any pc/server using my account event viewer post an error stating that the system was unable to apply the domain policies to my account.  Thus, when I used my account, everything worked fine (becuase I did not have any policies applied to me), however when I used any other account the policies were applied and configred to disable this feature.

I changed the two settings above in GPO, forced and update, rebooted and now I'm able to select cached mode under any user account.

Thanks all for the help...  so who gets the points?
 
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
gupnitCommented:
Everyone or you !!!
But at the same time your question said that GPO is not an issue 100%
Cheers
Nitin
0
tenaj-207Commented:
Didn't I suggest that we do some group policy testing and give you a link with directions to test with?  As well as suggest that you login with a local user account.   I think those suggestions lead us to the GPO issue that you initially said wasn't the problem.  Sorry qupnit but I think I should get the points, maybe I'm just being selfish though.
0
gupnitCommented:
I do not mind, well I am of the philosophy that for requesters a solution has to be found, points/no points, it is ok !!
Cheers
Nitin
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.