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Posted on 2008-10-06
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I have an attorney that just informed me that when he sent out an email to a client from his blackberry 8830, the client received "1024x768 Clean false false false ENUS x-NONE X-NONE Microsoft Internet Explorer 4" on the top of the message. I have also seen this on top of emails I have received on my blackberry from someone sending from Outlook 2007. Why does this appear and is there a way to get rid of it? II have upgraded my phone to OS 4.5 so I don't see that message anymore since emails come in HTML. I may just do that to him but I'm afraid others who don't have the newest OS will still see that message. Any help would be greatly appreciated.
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Question by:Smp351
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InvincibleShield earned 1600 total points
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Wow that's really strange, I've never heard of this happening before.

Receiving that cryptic message on the blackberry is easily explained: any os below 4.3 does not support any html in emails. So if your mail server is adding some code to the emails then that is probably why you were seeing this. Unfortunately there is no way to shut that off on the blackberry, other than updating the device software.

It's a bit harder to explain why the client received that message when an email was sent to them. My best guess is that whatever mail program they are using to read their emails (similar to the blackberry os 4.2 and lower) does not support whatever code your server is adding to outgoing emails. If you want to rule this out as being a blackberry issue, verify whether emails sent from a computer to the client also result in the client receiving this message. If they do, then at least you know that this is not a blackberry issue.

Hope this helps.
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