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How to get Cisco, Unity, 4.0, Build4.0(5) to send an email copy of voicemail to accounts on a different Domain?

Posted on 2008-10-06
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Last Modified: 2011-03-28
We have cisco unity 4.0 build 4.0(5) setup in it's own Active Directory.  It is essentially a stand alone system .  It is a singlle 2000 Server with AD, Exchange 2000, and Unity installed on it.  It is integrated with our Cisco CallManager 4.2, which is in a workgroup called ciscovoice.  Our phones and voicemail are working as curently configured.  My question is about sending voicemail as email.  Our users get their standard email from an Exchange 2003 server on a different domain.  Is it possible to have the Unity server somehow forward the emails to the other exchange while still keeping them on for the phone?  Any thoughts would be great thanks.
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Question by:vburshte
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by:mfleszar
ID: 22960547
I have the same scenario, Any action on this?
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mfleszar earned 250 total points
ID: 23161373
Here's what I did:  
1.  I went into ADUC on the Cisco Unity box and created a simple SMTP contact with the address that I wanted the email to forward to.  It creates an SMTP address and a default X400 one on the address page.
2.  Then, open up the user (not the contact) for the user in question, go to exchange General, Delivery options, then check the forward to button.  (you might also want to check the "send a copy to both mailboxes" checkbox so that they don't have the voicemails disappear from the unity server each time it forwards).  
3.  Choose your new contact as the forwarded to entry.
*You might want to check a couple of things if this doesn't work.  If you have an SMTP server that you are forwarding to (we have one between our two domains) you may want to add it as a smart host in the properties of the smtp protocol in exchange manager (found under your server\protocols)
** you also might want to check the licensing restrictions of Cisco to make sure that this "poor man's unified messaging" strategy is cool with them.  In test mode this has worked great for us.  You can't return a call, but we're getting messages on our exchange enabled Mobile phones anywhere in the world!
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Expert Comment

by:mfleszar
ID: 23161394
by the way, since our voice domain doesn't share a common dns server with our corporate DNS server, I had to add a host file entry for my smarthost.  This allowed me to enter the smarthost by name since it wouldn't take IP.
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by:DrDamnit
ID: 35230167
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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