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Cannot get Sprint HTC Touch cell phone to connect using IMAP4 on Exhchange 2003

Posted on 2008-10-06
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A new employee of mine has a Sprint HTC Touch cell phone and is trying to connect to his corporate email account using IMAP4. I have other users using IMAP4, POP3, Blackberry Ent. Server, and Exchange push (iPhones) without any problems. This is my only user with Sprint as well.

If I am in the ESM looking at the current connections for the IMAP4 protocol, I see for a second a new connection called <logging in> bounce off the machine. It is gone as quickly as it arrives. This user is able to connect his personal email account, which is running off his own Exchange server using ActiveSync. His phone will not let him add a second ActiveSync connection to my Exchange server.

I cannot figure out what's wrong and why IMAP will not work. The user is running Windows Mobile 6 on his cell phone.
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Question by:alan2938
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Expert Comment

by:Andres Perales
ID: 22654575
did you check his user account in ADUC, check and make sure that he is allowed.
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Author Comment

by:alan2938
ID: 22654603
Yeah, he is allowed to connect remotely, through POP3, and IMAP4.
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Expert Comment

by:Andres Perales
ID: 22662171
are you using a different port for IMAP4?  if so you will have to specifiy the port in the address that you use to get to the IMAP server.
example:  mail.example.com:???
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by:alan2938
ID: 22669979
No, all ports are standard. I disabled SSL 2.0 so the server only accepts SSL 3.0 connections. Does Windows Mobile handle 3.0 yet?
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alan2938 earned 0 total points
ID: 22762728
Anyone have any more suggestions for this? We tried setting up the phone as IMAP4 and POP3, neither work. I am all set to blame this one on Sprint.
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