?
Solved

Cannot get Sprint HTC Touch cell phone to connect using IMAP4 on Exhchange 2003

Posted on 2008-10-06
5
Medium Priority
?
423 Views
Last Modified: 2013-12-05
A new employee of mine has a Sprint HTC Touch cell phone and is trying to connect to his corporate email account using IMAP4. I have other users using IMAP4, POP3, Blackberry Ent. Server, and Exchange push (iPhones) without any problems. This is my only user with Sprint as well.

If I am in the ESM looking at the current connections for the IMAP4 protocol, I see for a second a new connection called <logging in> bounce off the machine. It is gone as quickly as it arrives. This user is able to connect his personal email account, which is running off his own Exchange server using ActiveSync. His phone will not let him add a second ActiveSync connection to my Exchange server.

I cannot figure out what's wrong and why IMAP will not work. The user is running Windows Mobile 6 on his cell phone.
0
Comment
Question by:alan2938
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22654575
did you check his user account in ADUC, check and make sure that he is allowed.
0
 
LVL 1

Author Comment

by:alan2938
ID: 22654603
Yeah, he is allowed to connect remotely, through POP3, and IMAP4.
0
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22662171
are you using a different port for IMAP4?  if so you will have to specifiy the port in the address that you use to get to the IMAP server.
example:  mail.example.com:???
0
 
LVL 1

Author Comment

by:alan2938
ID: 22669979
No, all ports are standard. I disabled SSL 2.0 so the server only accepts SSL 3.0 connections. Does Windows Mobile handle 3.0 yet?
0
 
LVL 1

Accepted Solution

by:
alan2938 earned 0 total points
ID: 22762728
Anyone have any more suggestions for this? We tried setting up the phone as IMAP4 and POP3, neither work. I am all set to blame this one on Sprint.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question