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Cannot get Sprint HTC Touch cell phone to connect using IMAP4 on Exhchange 2003

A new employee of mine has a Sprint HTC Touch cell phone and is trying to connect to his corporate email account using IMAP4. I have other users using IMAP4, POP3, Blackberry Ent. Server, and Exchange push (iPhones) without any problems. This is my only user with Sprint as well.

If I am in the ESM looking at the current connections for the IMAP4 protocol, I see for a second a new connection called <logging in> bounce off the machine. It is gone as quickly as it arrives. This user is able to connect his personal email account, which is running off his own Exchange server using ActiveSync. His phone will not let him add a second ActiveSync connection to my Exchange server.

I cannot figure out what's wrong and why IMAP will not work. The user is running Windows Mobile 6 on his cell phone.
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alan2938
Asked:
alan2938
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1 Solution
 
Andres PeralesCommented:
did you check his user account in ADUC, check and make sure that he is allowed.
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alan2938Author Commented:
Yeah, he is allowed to connect remotely, through POP3, and IMAP4.
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Andres PeralesCommented:
are you using a different port for IMAP4?  if so you will have to specifiy the port in the address that you use to get to the IMAP server.
example:  mail.example.com:???
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alan2938Author Commented:
No, all ports are standard. I disabled SSL 2.0 so the server only accepts SSL 3.0 connections. Does Windows Mobile handle 3.0 yet?
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alan2938Author Commented:
Anyone have any more suggestions for this? We tried setting up the phone as IMAP4 and POP3, neither work. I am all set to blame this one on Sprint.
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