Solved

Cannot get Sprint HTC Touch cell phone to connect using IMAP4 on Exhchange 2003

Posted on 2008-10-06
5
413 Views
Last Modified: 2013-12-05
A new employee of mine has a Sprint HTC Touch cell phone and is trying to connect to his corporate email account using IMAP4. I have other users using IMAP4, POP3, Blackberry Ent. Server, and Exchange push (iPhones) without any problems. This is my only user with Sprint as well.

If I am in the ESM looking at the current connections for the IMAP4 protocol, I see for a second a new connection called <logging in> bounce off the machine. It is gone as quickly as it arrives. This user is able to connect his personal email account, which is running off his own Exchange server using ActiveSync. His phone will not let him add a second ActiveSync connection to my Exchange server.

I cannot figure out what's wrong and why IMAP will not work. The user is running Windows Mobile 6 on his cell phone.
0
Comment
Question by:alan2938
  • 3
  • 2
5 Comments
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22654575
did you check his user account in ADUC, check and make sure that he is allowed.
0
 
LVL 1

Author Comment

by:alan2938
ID: 22654603
Yeah, he is allowed to connect remotely, through POP3, and IMAP4.
0
 
LVL 17

Expert Comment

by:Andres Perales
ID: 22662171
are you using a different port for IMAP4?  if so you will have to specifiy the port in the address that you use to get to the IMAP server.
example:  mail.example.com:???
0
 
LVL 1

Author Comment

by:alan2938
ID: 22669979
No, all ports are standard. I disabled SSL 2.0 so the server only accepts SSL 3.0 connections. Does Windows Mobile handle 3.0 yet?
0
 
LVL 1

Accepted Solution

by:
alan2938 earned 0 total points
ID: 22762728
Anyone have any more suggestions for this? We tried setting up the phone as IMAP4 and POP3, neither work. I am all set to blame this one on Sprint.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now