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Palm Treo 755p bluetooth error

Posted on 2008-10-06
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Last Modified: 2013-12-14
We have a Vista x64 computer that we need to synchronize to a Palm Treo 755p.  Palm does not support synchronizing to any 64-bit version of Windows through Palm Desktop because they do not have vista 64-bit compatible USB drivers.  The work-around is to use bluetooth to synchronize the device with Palm Desktop.  About half of the time we try to synchronize the Treo 755p with bluetooth, an error message appears on the phone:

"Unable to initiate Hotsync operation because the port is in use by another application"

I have tried to disable all bluetooth features in Vista, but it doesn't seem to have made any difference.  Does anyone have a solution to this problem?

Thank you
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Question by:OAC Technology
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by:Formel_Eins
ID: 22660599
You can still sync through the Palm Desktop HotSync (I use 7.0.2). You just can't sync thru the USP cable. What com port are you using? Did you set the same com port in HotSync as well as the Bluetooth setup? Make sure that the com port is incoming. I have no problems syncing my Palm.

Cheers
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Expert Comment

by:Formel_Eins
ID: 22660611
USB cable that is
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by:OAC Technology
ID: 22660701
Right, and that's what I'm doing.  Using Palm Desktop to sync over bluetooth with the Treo.  In hotsync options, I have only bluetooth checked.  I've also tried creating a virtual bluetooth COM port and checking the "Serial" option in hotsync options.  Both still give this error.  

Can you give any step-by-step instructions on how you set up your bluetooth and Palm Desktop?

Thank you
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Expert Comment

by:Formel_Eins
ID: 22661315
1.      Open Bluetooth setting (right-click on Bluetooth icon in tray)
2.      COM ports
3.      Add
4.      Incoming (I think the COM port # is selected for you)
5.      Apply/OK
6.      Go to HotSync settings
7.      Connections
8.      Check Serial and the COM port # you have created above.
9.      Done
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Expert Comment

by:Formel_Eins
ID: 22661332
All the above was done after I had already paired my computer and the Palm.
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by:OAC Technology
ID: 22662589
Hmmm, it still gives the error message.  Could it be the bluetooth adapter?  What brand are you using?  Did you have to install any drivers to get it to work, or did Vista automatically recognize it?
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by:Formel_Eins
ID: 22662886
I tried it with 2 different adapters.
A Targus (ACB10US) which did not have any 64-bit divers and installed the Vista default drivers.
Currently I am using a HP bt500 that did have 64-bit drivers available.
Both worked and both where BT v2.0.
Originally I tried an old Kensington BT adapter that was not recognized by Vista-64.
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Formel_Eins earned 2000 total points
ID: 22662926
If I where you I would blow all the BT stuff away and make sure that it is gone from HotSync as well.
Then reinstall the BT.
Pair the computer with the Palm. Make sure that they both can see each other.
Then follow the step by step above.
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Expert Comment

by:Formel_Eins
ID: 22673415
I am glad it worked out. Happy Syncing :)

Cheers
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