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WinXp, Outlook 2007, CRM 3.0 Authentication error

Posted on 2008-10-06
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Last Modified: 2013-11-24
Hello, I have a new user on an exisiting machine. The OS is Winxp, Sp3, Office 2007(upgraded from 2003) and CRM 3.0. Once we created a new profile, I tried to install CRM and got errors. I finally renamed the original profile, downloaded the latest CRM client install(CRM 3.0c) and it seemed to install correctly. When I launched Outlook the CRm toolbars came up, but asked me for login info to accesss the CRM server. It did not like the login credentials, gave me an authentication error, now everytime I launch Outlook it gives a CRM error, but won't let me try the credentials again. I renamed the profile back to the original, relooged in and CRM works fine. Any thoughts?
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Question by:stpetetech
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redrumkev earned 500 total points
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stpetetech,

How are you doing?

I think that the CRM was looking for the 2003 files (from prior to the upgrade) and thus the CRM software did not see it, thus the login could not be validated. When you renamed the profile, the new profile was created given the current system configuration and correct logins, thus it is "up-to-date" and working.

From experience, a lot of outlook upgrades that are used in combination with other systems do not end up functioning properly aftewards. I do not know the exact reasoning for this, but other office suite software (example, Word and Excel) usually work well. Perhaps they require a simple registry edit or other change in the other piece of software (to accept new file extensions, .docx vs .doc, or, .xlsx vs .xls). But outlook does not seem to agree with these changes, when they take place via an upgrade.

Hope this helps,
Kevin
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by:stpetetech
ID: 31503673
thanks redrumkey
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by:redrumkev
ID: 22746833
stpetetech,

No problem, glad it help!

Thank you for the grade,
Kevin
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