Local administrator account cannot install XP SP3

Posted on 2008-10-06
Last Modified: 2010-04-21
Situation:  logged on as local admin, downloaded SP3 from MS download site; installation runs OK through extraction of files, then stops with the following message.  "You do not have permission to update Windows XP.  Contact your system administrator."

One odd situation about this computer which might be pertinent is that even though it was being used at home, the user was logging on as a client of a domain at a remote site.  This prevailed for months apparently after she left their employ.  I removed the machine from the domain and put it in a local workgroup.  Could there be some residual trace of having been a domain client?   The SP3 install had previously failed once before with same message when logged on as her local user account, even thought it was definitely in the administrator group.  I thought surely the admin account itself would be able to do this, but no.  Anyone got any suggestions?
Question by:Ronald Hicks
  • 3
  • 2
  • 2
LVL 15

Accepted Solution

hewittg earned 250 total points
ID: 22655541

Are you able to make another user account and assign as administrator



Assisted Solution

llman earned 250 total points
ID: 22656106
See if, Error message when you try to install a hotfix or an update on a Windows XP computer: "You do not have permission to update Windows XP" will help.

This is referenced by, Steps to take before you install Windows XP Service Pack 3.


Author Comment

by:Ronald Hicks
ID: 22656275
To hewittg:  Yes, I can create another admin level account.  Are you suggesting that I do so, and log on with the new account, and then try the install?

To llman:  I had already seen those to KB articles.  The first only references two points that are not applicable:  (1) being logged on locally to a non-admin account and (2) being logged on as a domain user in a group without admin permissions.  I am logged on as local admin.  The second KB, in referencing the specific error message, references the first KB.  It also mentions disabling AV software, which I had already tried.  Nothing else seems relevant.  The machine had successfully installed SP2, probably when a client on a domain.  There is something else, something residual about having been a domain client I think, but what?
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

LVL 15

Expert Comment

ID: 22656282
I would recommend trying that, and if it works, we may be able to isolate the problem.


Expert Comment

ID: 22658830
Use gpedit.msc instead of "Active Directory Users and Computers" and see if the Administrator rights match step 2 of

Author Comment

by:Ronald Hicks
ID: 22665054
I'll be near the problem PC again in a day or so and will report back on the results of trying all that you suggest.  Thanks.

Author Closing Comment

by:Ronald Hicks
ID: 31503674
I don't know yet if any of this will work.  I've not been back to my friend's PC yet, but I don't want to let this to get any older.  I'll post again if I keep running into this wall.

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
windows 10 install 6 101
Remote Exchange powershell-ing 25 104
Trying to update or install win 7 in a win xp pc 18 112
URL for downloading Google Chrome for Win XP 2 120
If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now