Solved

Cisco Call Handler forward to Hunt Group

Posted on 2008-10-06
1
4,469 Views
Last Modified: 2013-12-27
I have a Cisco Unity/Call Manager System.  I would like to setup a Call Handler to be able to forward "via caller input" to a hunt group.
0
Comment
Question by:Karla_Carson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 4

Accepted Solution

by:
icanhelp earned 250 total points
ID: 22675876
Can do.

1)  Setup Line-Group and add all you internal extension to that LINE GROUP
2)  Setup a Hunt Pilot and give it an extension # (you will reference this later)
3)  Bind your HUNT PILOT with the LINE GROUP via the "Gateway or Route/Hunt List" field
4)  Create a new call handler in UNITY called HUNT_PILOT_CALL_HANDLER (seperate from the main call handler) and program its Call Transfer option to ring to the "HUNT PILOT" extension.  Save your work on this new call handler.  We're now going to activate it using your main call handler
5)  After saving the new call handler, search for your main call handler and make sure that you enable the "Allow Caller Input" checkbox.
6)  In your caller input selection keypad, program your keypad option to "Send Caller to..." your HUNT_PILOT_CALL_HANDLER...

voila!  Basically what you've done was created a line_group, bound the line group to a hunt list and bound the hunt list to your hunt pilot which provides a DN (destination number, extension) for which UNITY can map to.  By creating a new call handler which transfers to your hunt pilot extension, we can allow the outside caller to navigate to it by selecting an input option from your main auto-attendant/call handler....this souinds like a service department to me!  This is very straight forward, but if you need anymore help, let me know and feed me points!!!!

:-)

cheers,

rc
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
ASA 5505 Slowing Internet 11 162
SonicWALL SIP Transformation Problem 4 144
spam block versus full block 2 73
Is there a way to get a ring tone onto iphone easily without itunes 10 36
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question