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Cisco Call Handler forward to Hunt Group

Posted on 2008-10-06
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Last Modified: 2013-12-27
I have a Cisco Unity/Call Manager System.  I would like to setup a Call Handler to be able to forward "via caller input" to a hunt group.
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Question by:Karla_Carson
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icanhelp earned 1000 total points
ID: 22675876
Can do.

1)  Setup Line-Group and add all you internal extension to that LINE GROUP
2)  Setup a Hunt Pilot and give it an extension # (you will reference this later)
3)  Bind your HUNT PILOT with the LINE GROUP via the "Gateway or Route/Hunt List" field
4)  Create a new call handler in UNITY called HUNT_PILOT_CALL_HANDLER (seperate from the main call handler) and program its Call Transfer option to ring to the "HUNT PILOT" extension.  Save your work on this new call handler.  We're now going to activate it using your main call handler
5)  After saving the new call handler, search for your main call handler and make sure that you enable the "Allow Caller Input" checkbox.
6)  In your caller input selection keypad, program your keypad option to "Send Caller to..." your HUNT_PILOT_CALL_HANDLER...

voila!  Basically what you've done was created a line_group, bound the line group to a hunt list and bound the hunt list to your hunt pilot which provides a DN (destination number, extension) for which UNITY can map to.  By creating a new call handler which transfers to your hunt pilot extension, we can allow the outside caller to navigate to it by selecting an input option from your main auto-attendant/call handler....this souinds like a service department to me!  This is very straight forward, but if you need anymore help, let me know and feed me points!!!!

:-)

cheers,

rc
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