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Is it possible that McAfee Security Center can "lock" home page of Internet Explorer and not allow it to surf?

Posted on 2008-10-06
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Last Modified: 2013-12-09
Hi Everyone;

         I am wondering if it is possible that McAfee Security Center can "lock" home page of Internet Explorer and not allow it to surf other addresses.  The reason I ask is because of an unusual problem being experience with a friend's IE 6 SP2 browswer.  Basically, the browser only opens the home page and nothing else.  If I type any internet address in the address bar (e.g. google.com, yahoo.com, etc.), I only get a white page with the title Internet Explorer.  It also locks up at that point as well.  Whenever I close it, I get a message that a problem occured and whether I want to send it to Microsoft.  

           At the moment, I have installed an alternative browswer, Mozilla Firefox.  Interesting, this browser is working great.  I am able to surf the internet just fine with it.  I only have problems whenever I switch back to IE.  

           Realizing that some security programs can lock web pages, I was just curious if I can possibly change a setting within McAfee to correct it assuming it is the culprit.  I have run various malware test which have come back clean as well.

           Any followup to this puzzling question will be appreciated.

          Thank you

           George
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Question by:GMartin
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legalsrl earned 500 total points
ID: 22661551
Hiya

In Firefox, download and install SuperAntiSpyware from http://www.superantispyware.com

Install it, update it and then boot in to Safe Mode.

Run the Scan and remove the malware.

Normally McAfee won't protect the home page and cause it to lock up, it would seem to me that you have some malware installed, possibly a rootkit (which is why it's not showing up in your malware scans)

Let me know how you get on
Thanks
Simon
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Author Closing Comment

by:GMartin
ID: 31503698
Hi There;

       Please accept my apologies for responding to your feedback.  There has been much side line things going on lately, but, hopefully, I can get back into my personal inerest in this forum.  At any rate, I want to let you know this situation is now resolved.  I fixed the problem by carrying out the following:

         First, I checked for malware using a variety of tools such as SuperAntiSpyware, HiJackThis, Spyware Doctor, and AVG 7.5.  To my surprise, everything came back clean.  Secondly, I installed Firefox and found this browswer to work perfectly.  Noting this, I immediately concluded the IE browswer itself was corrupted for some reason.  So, I used IE Fix, uinstalled IE 6, downloaded IE 7 and installed it.  Now, IE works perfectly with an upgrade to this browser as well.

         Many thanks for sharing your suggestions.

        George
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LVL 16

Expert Comment

by:legalsrl
ID: 22709052
Hi,

Thanks for the feedback, I'm glad you fixed the problem

If you need anything else, just ask !

Cheers
Si
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