Solved

Vista OS corrupt ntkrnlpa.exe

Posted on 2008-10-06
5
1,841 Views
Last Modified: 2012-05-05
I purcchased a new Dell XPS 630 with Vista. From day one, once or twice a week it blue screens. I have had Dell support connect to the computer several times and they are claiming the ntkrnlpa.exe is corrupt as that is the file referenced in the mini-dump files when it crashes. They suggest doing a complete reinstall of Vista. If I do that, it will take me at least 2 days to reinstall all the development software I have on this computer. Is there a better way? I have Vista SP1 loaded on this computer. I have another computer with Vista SP1 on it. Can I copy its version of ntkrnlpa.exe?
0
Comment
Question by:rwheeler23
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 15

Expert Comment

by:hewittg
ID: 22656591
rw,

Have you tried a repair?

Thanks

Glenn
0
 

Author Comment

by:rwheeler23
ID: 22656600
No, should I grab the Dell Vista CD or grab a copy off the Microsoft partner website? 90% of the time when the system bluescreens is when it is inactive. I come in in the morning and it tells me then it blue screened. Will I have any problem doing a repair now that SP1 is installed?
0
 
LVL 15

Expert Comment

by:hewittg
ID: 22656615
I would say try it, and you may have to redo updates, but that would be ok.

Thanks

Glenn
0
 

Author Comment

by:rwheeler23
ID: 22656630
I have heard from insiders at Dell that their CD images are prone to having problems and the image off the MS website would be better. Would you agree? If so, I could probably download a Vista SP1 off the partner website and use that image.
0
 
LVL 15

Accepted Solution

by:
hewittg earned 500 total points
ID: 22656650
If you can get that image, agree 100%

We deal with images all the time, and have our challenges and to be honest, do not use any of the dell images.

The basics, which I am sure you know, back up data you need.

Glenn
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question