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Vista OS corrupt ntkrnlpa.exe

Posted on 2008-10-06
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Last Modified: 2012-05-05
I purcchased a new Dell XPS 630 with Vista. From day one, once or twice a week it blue screens. I have had Dell support connect to the computer several times and they are claiming the ntkrnlpa.exe is corrupt as that is the file referenced in the mini-dump files when it crashes. They suggest doing a complete reinstall of Vista. If I do that, it will take me at least 2 days to reinstall all the development software I have on this computer. Is there a better way? I have Vista SP1 loaded on this computer. I have another computer with Vista SP1 on it. Can I copy its version of ntkrnlpa.exe?
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Question by:rwheeler23
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by:hewittg
ID: 22656591
rw,

Have you tried a repair?

Thanks

Glenn
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by:rwheeler23
ID: 22656600
No, should I grab the Dell Vista CD or grab a copy off the Microsoft partner website? 90% of the time when the system bluescreens is when it is inactive. I come in in the morning and it tells me then it blue screened. Will I have any problem doing a repair now that SP1 is installed?
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by:hewittg
ID: 22656615
I would say try it, and you may have to redo updates, but that would be ok.

Thanks

Glenn
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by:rwheeler23
ID: 22656630
I have heard from insiders at Dell that their CD images are prone to having problems and the image off the MS website would be better. Would you agree? If so, I could probably download a Vista SP1 off the partner website and use that image.
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hewittg earned 2000 total points
ID: 22656650
If you can get that image, agree 100%

We deal with images all the time, and have our challenges and to be honest, do not use any of the dell images.

The basics, which I am sure you know, back up data you need.

Glenn
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