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Meeting request emails not coming through to the Blackberry handheld Pearl 8100

Posted on 2008-10-07
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Last Modified: 2012-05-05
Hi Guys,
I've got a client with 5 Blackberry Pearl 8100's running on BES on a SBS2003 box with Exchange 2003 on.
The emails are coming through to the handsets fine but when a meeting request is made on Outlook this does not show on the Blackberry, it just puts the date and time into the calendar without notification.
I've gone through some points such as clearing the service book on the phone and re-registering the CDO.DLL and comparing the version numbers. I had it to a point on Friday where i could get the email through but no Accpet / Decline buttons were present and so cleared the service book as advised on one Blackberry forum but this appeared to have move it a step back and now cannot even get the email again (although normal emails still work fine)
Any help would be great.
Thanks
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Question by:Netexperts
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by:SysExpert
ID: 22659581
Is the BES and Exchange server fully patched ?

I would make sure of that first.

If needed, you may need single incident support from RIM

 
I hope this helps !
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by:SysExpert
ID: 22659622
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by:ALogvin
ID: 22659810
I think Service Books might be the key here. Try completely wiping and then re-activating a user. This will make sure there are not any bum service books hanging around on the device.
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Netexperts earned 0 total points
ID: 22765067
Sorry for the late reply.
I managed to figure it out. Because it was installed before i got hold of it it seems to have been installed under domain admin credentials. I created a new account called BESadmin as per the available guide, unistalled the current installation, logged on as BESadmin (on the server) and re-installed it under this account and it worked fine.

Link is :-
http://www.blackberry.com/btsc/articles/113/KB13242_f.SAL_Public.html

Thanks for your time on this anyway
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