Sage Line 50 - customer data disappeared

I have been administering  Sage and Small Business Server for a year now.  This is the first time I have administered Sage.  I recently updated a lot of prices and added some new customer pricelists.  In order to do this I took a backup of the live system and restored it onto a local machine separate from the network to work on independently.

For a week I updated the standalone version and let the live version run on the network for the business to use. Last weekend I restored the standalone version I had updated back onto the network and keyed in the outstanding invoices from the previous week.  

All works well, except we have lost all the memos from the customer records.  Can anyone tell me which Sage system file this information would be in - and could I just add this back in to the system to make the information show up again?
Who is Participating?
Nick DennyConnect With a Mentor Commented:
In addition to SP1 you should also have hotfixes 57, 58, 61, 68 & 70.

Also, the error in v11 (which may not apply here of course) was the the MEMO directory was not actually backup up.
Nick DennyCommented:
Which version of Sage do you have?
This is a known problem in V11 - it doesnt backup the files for the Memo.

Sages answer is to download the whole install program v11.01  and the v11.01 Service Pack 2 and reinstall/apply updates.

The memo fields are held as *.lm files n the Program Files\Sage\Accounts\MEMO directory.
tom65dAuthor Commented:
Thanks for your comments.  We have v12 - service pack 1, so hopefully my backups should have the memo files still intact somewhere.  I'll have a look and reapply them to the current version.  Thanks for your help.
tom65dAuthor Commented:
Thanks - managed to reload the MEMO files from a previous Windows backup.  Seems the Sage backups I took didn't include MEMO directory - even using v12.  
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.